Descubra sua estadia em Como

It is a small hotel, with 18 rooms, the front desk is very small, and there is always only one person. The price of 5 stars, the room is about 3-4 stars, and the service is about 3 stars. But we missed a mobile phone after we checked out. The hotel found out and contacted us by email. We replied to the email and asked them to arrange for DHL to send it back (fees at their own expense). They dealt with it in a timely manner. Thank you very much.

I stayed at Avenue for one night at the end of a business trip. Como is only a 45 minute drive to Malpensa airport. I was a bit hesitant based on some reviews, but I can say that the hotel was fantastic! Room was super clean, and even had its own terrazzo to relax on. Room was on the small side, but very normal for Italy. Bathroom was clean and spacious. I don’t know where people had issues with noise, but my room was totally quiet the entire time. Only issue was that the safe wouldn’t open after I locked it. The staff came up immediately, and took some time to sort it out, but they got it done. They were incredibly nice (and apologetic, which wasn’t necessary). Ate dinner at the pizza shop around the corner that shared the patio right in front of the hotel. Food was great, and super convenient. I would stay here again in a heartbeat.

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

My wife and I recently enjoyed a memorable six night stay at Villa Flori. There’s so much to like about this hotel but the key for me is it’s lakeside position, with the road behind it, which gives uninterupted views across the lake and over to Como town. Breakfast in the garden at the water’s edge, watching the lake come to life with boats and wildlife and stunning mountainous scenery as a backdrop was a magical experience. The breakfast selection was excellent and the staff took care of every little detail to make sure our days started perfectly. Our top floor room was well laid out and comfortable with a bath and, most importantly, a balcony that gave us incredible, wide-angle, views over the lake. We enjoyed evenings just watching life go by on the water, rowers, seaplanes, birds and ferries all doing their thing as the sun set behind us. The location is superb as a base for exploring the area. Como town is 15 min walk mostly through garden parks and waterfront paths. There’s a ferry stop at Tavernola, a few mins walk north, which gives access to all the main towns and many smaller villages. You can also book a boat taxi to collect you at the hotel wharf, or travel by car, bicycle or bus. An all-round excellent hotel in unrivalled location with dedicated and professional staff. We will definitely stay here again if we return to Como (I hope we do).

The staff here truly made this stay amazing. My husband and I were eloping to Como and then continuing on our honeymoon during our stay here. That means we needed all of our shipping from Los Angeles organized for my wedding dress and my husbands suit, as well as all of our other clothing items that wouldn't continue the trip in our luggage. Francesco helped me every step of the way. When we checked in, he was ready with our shipment!! On the day of our check out, he was not working, but Cecelia was informed and made sure to take care of our return shipment. The two of them seriously took so much stress off of my plate. Barbara and Ermelinda were so attentive and kind at the front desk. They made check in and any questions we had so easy to take care of. Davide, Matteo, and Ali at the pool were hysterical and hospitable. The pool at this hotel was fantastic and these three made the time spent up there so welcoming. I wish I could have spent the whole trip up there. Sara on the Marketing team was the star of our stay. We needed an intimate place to take our first look photos and video shots because the weather wasn't panning out on that morning. She made it happen. She was kind, reasonable, and so creative. Without her, our elopement day would not have been so special. Thank you so much to the Hilton Lake Como team. (The hotel was also BEAUTIFUL with an amazing breakfast buffet. About a 20 minute walk into Como proper. Will definitely be returning!!)

I stayed here for a few nights while working in Lugano Switzerland nearby. I thought the room was really good and clean and I had a nice balcony. The rate was very good. I liked that the hotel was a bit away from the city center, but a nice walk to the old walled city. I mapped 800M to the Porto Torre in the old city and 1.3 KM to the Cathedral by the lake. It felt like being in the real town of Como, not the fully tourist area. There is a really nice rooftop bar with a pool and I went there for drinks and had some decent food there also. I also had quite a nice breakfast buffet included. The staff was very friendly and helpful. I really enjoy walking, and they gave me an excellent map and directed me on a lovely walk around the lake to Cernnobio the next village over and I took a ferry back that was only 2.5 euros. I would definitely stay here again next time I am in Como.

Hotel location is very good. Less than 100 meters from the lake and the ticket purchase. It is convenient to eat and travel. The front desk service is good. Breakfast is ok. The room is small and simple. Overall, it is not bad.