Descubra sua estadia em Wellington

There is nothing to recommend about this hotel. New owners were completely out of their depth and couldn’t even cook eggs. Over priced supierier double room should have been £188 but we were charged £238 which is the price of their family room which we didn’t request. Price included breakfast. On the first day the breakfast was a joke. I ordered full English with scrambled eggs it took 90 minutes to arrive long after others recieved their breakfast. The fried eggs were obviously deep fried in a good depth of fat. They were burnt to a crisp around the edges. My wife’s fried egg arrived 60 minutes before by scrambled. The bacon was burnt on the underside and the toast overcooked. As a breakfast it was virtually inedible. The new owners were complaining that the kitchen was too small to cook breakfast. Our room was left unserved all day and when we returned no bed made no towels changed no new milk or coffee so not possible to make a coffee on the next morning. It was also not possible to have breakfast on the second day because the owners put a sign up saying no breakfast. This is the worst hotel we have ever stayed in and no apology from the owners for the lack of hospitality, over charging of room and no offer of a discount for the lack of breakfast. This was a disgrace. These new owners need to take some responsibility and offer me a refund given the over priced room and lack of breakfast on the second day and burnt breakfast on the first day. I paid £238 in stead of £188 and a refund of 50% would be appropriate given the dreadful service.

We stayed 1 night to break up a long journey. Excellent location right at Taunton Deane Services. Check in was quick and easy, room was large with double bed and single bed for our 9 year old. It was clean and warm perfect for us. Will definitely use again

We stayed for two nights in room no.1. the hotel was easy to find but be careful of the traffic as you enter the narrow side entrance. The private car park is £5/night...I don't like having to pay when I am a guest but maybe it keeps prices down. Large cars beware of the exit...very tight and evidence of many scrapes. Speak to Reception who may have an alternative exit. But the welcome was warm and friendly, our room clean and bright with the usual facilities. The staff really did treat all the guests we saw in a friendly and cheerful manner. We had dinner and the food, service and wine were very good. Breakfast was also of a high standard. Situated close to the town centre the hotel is ideally placed and priced. We would definitely stay there again and have no hesitation in recommending it.

I booked a deluxe double room for just one night. We were very happy with our room, which was spacious, clean and well appointed. The bed was very comfortable as were the pillows. The welcome from Reception was warm and friendly. There is parking at the hotel but this is run by NCP and costs just under £10 for a 24 hour stay. Payment is via an APP so I suggest installing that on your phone before you arrive. There is not the option to pay by cash or card at the machine. The hotel itself is very charming, with individually decorated bedrooms and a host of period features and furniture in the public rooms. We were meeting my son for dinner in a nearby restaurant for dinner so cannot comment on the Dining Room and we opted out of breakfast as we had an early lunch arranged. We did enjoy some cocktails in Brazz, where the service and quality of the drinks were appreciated.

My husband and I visited for dinner last evening, and here is my take: My husband’s starter of salad with chicken and bacon was very good but my choice of Brixham crab cake ran into trouble; I got no taste of crab whatsoever and so I asked how much crab should be included in the recipe. The waitress assured me she would ask the chef and the answer was that as no delivery of crab had arrived that day, then my “crab cake” was actually a plain fish cake She removed the cost of this from my bill. I felt very sorry for her having to front a significant error made by the chef who had failed to communicate with her and allowed the menu to go out either through pressure or arrogance. Mains were pleasant but underwhelming; my husband’s pan fried cod on saffron mash was not very flavourful and my ballotine of chicken was just short of disappointing. Our shared pudding of lemon meringue pie on raspberry coulis was pretty good. The waitress was very charming and not at all defensive in this awkward situation regarding the “ no crab “ crab cake ; entirely the fault of the chef. We were not charged for the fish cake but when the bill arrived we were charged for both an extra glass of wine and a plate of mussels neither of which we had The poor waitress explained that someone had sat at our table earlier that day and their bill had unfortunately been added to ours. This was resolved and we added a 10% tip solely because we were impressed by and sorry for the delightful waitress. Sorry chef but even Wivey locals can spot a “no crab “crab cake

The location is super! Opposite is a big supermarket! The hotel is very British! Hygiene and clean! The hotel staff is very good! The needs raised will be met! The price is right too! Will go live in the future!