Descubra sua estadia em Port Ellen

The Machrie Hotel is a real gem, set in the rolling dunes on Islay. The staff were very welcoming and friendly and nothing was ever too much trouble. The choices on the menu were more than enough and all food was cooked and presented to the highest standards. I will definitely be back to play a few rounds of golf here.

Family dinner on a Tuesday evening. Had visited on a couple of previous occasions when visiting Islay and it seems that service has gone downhill slightly recently. Food was excellent as normal. No qualms about that whatsoever. Service was the issue. Seated in the restaurant and after menus were handed out and after a short while before any drinks orders were taken, one of the waitresses started collecting wine glasses off the table. Had to tell her that we were going to be ordering wine and the glasses were replaced. The main waiter in the restaurant was very softly spoken and so was difficult to understand at times. Seemed awkward when serving. I honestly think the evening was missing Lorna - the times we were there before she was managing the restaurant. When I asked at the end if Lorna still worked here, got a very vague reply that was ”sometimes”. The Lorna equivalent that evening (didn't get her name, assume she would be the restaurant manager for the evening) made one appearance at the start, seemed quite brusque and wasn't seen again throughout the evening. Total contrast to previous experience.