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Situated at Cobham services on the M25, free parking, very helpful staff and a cosy bar area by the reception. There are also dining facilities in the hotel as well as plenty of fast food outlets next door in the service area. Surprisingly there is no noise noticeable from the motorway

The room was very clean and the staff was friendly and helpful

We only had one night here, with a trip from Yorkshire, to meet up with friends. We had a first class experience at this wonderful hotel. A sumptuous afternoon tea , followed by a good night's sleep in a spacious and very comfortable bedroom, and an excellent breakfast next day. The staff were, without exception, absolutely brilliant, and went out of our way to make our brief stay a memorable one .

We recently stayed at this hotel as a family of 10, booking several superior rooms. Unfortunately, our initial experience with the rooms was disappointing. The superior rooms were far below expectations — think shabby Travelodge. After raising the issue with the staff, they did move us to more appropriate rooms, which was appreciated, but we were charged for one of the room changes as it had to be an upgrade which, given the time it took and the disruption to our first day was disappointing. The buffet dining experience was also underwhelming. The food quality reminded us of school dinners — it did not live up to the standards we expected from a hotel in this price range. Breakfast was OK. On the positive side, the staff were very helpful and friendly. They went out of their way to assist us with our concerns, and their service was the highlight of our stay. However, there was a significant overcharge on each room's final bill. Thankfully, this was resolved after we sought clarification, but it added unnecessary stress to our departure. Overall, while the hotel has some strong points, particularly with its excellent staff, the quality of some of the rooms and food needs improvement. With better attention to detail, this hotel could offer a much better experience.

We had our wedding here in September and what can I say other than it was the most special and perfect day. From our first visit to look at the venue through to the big day everything was amazing. Krystyna our wedding coordinator was amazing in every way, she is so friendly and welcoming and goes above and beyond in any way she can. On the day everything ran so smoothly and the staff were all so helpful and friendly to all the guests and really couldn’t do enough to make sure our day was perfect. Also a big shout out to the chefs and kitchen staff the food was incredible and there was so much of it I’m surprised any of us were able to get up and dance after eating. If anyone is looking for a wedding venue I would not hesitate to recommend the Talbot and again a massive thank you to Krystyna and her team for making our day so perfect!

This is my second time staying at this hotel and I just cannot fault the service. Esther on reception was so helpful and even brought a little cuddly toy up to the room for my two year old daughter. The travel cot I had pre-ordered was already in the room when we arrived and we were given a lovely big room that the three of us could enjoy without being on top of each other. The room was spotlessly clean and all the cleaning staff were so friendly in the morning. Dinner in the restaurant was excellent (again a high chair was ready and waiting for us when we arrived) and whilst the breakfast is a buffet, it is a good selection and high quality. The only small thing I would suggest is that the quality of the coffee is improved and that all coffees are included in the breakfast as paying extra for a 'speciality coffee' is not really in-keeping with a hotel of this standard.

We've never had a bad stay at the Hand and Spear. The Staff are always a delight - warm and welcoming every time, and the food offering is always well cooked and presented. Thanks especially to Emily, Jessamie, Sotty, Lauren, Bex and Karen. They were especially busy with a wedding during the weekend we stayed and coped with that going on, along with a busy pub and the hotel with good humour and professionalism. They're a credit and a huge asset to Youngs. Looking forward to the next visit (and so is Bella)