Descubra sua estadia em Castle

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

The hotel is in a good location, right in the city centre, a 10-minute walk from the train station. However, there is a bar downstairs, which will be a bit noisy at night, but it does not affect sleep. The hotel is clean and recommended.

Ice maker is ready on each floor. It’s come with water also. NO Fridge is a bit disappointed. Stay 5 days 4 Nights… not suggest staying in the summertime; you must request Fan. AirCon is only available at 10:00 p.m. If you complain, that no doubt that the response is more rapid than expected. But the problem remains the same. A fan may probably be available for you. No late check …my first time to request to pay for a late check such as 12:00. (Due to my train is at 14:00) All staffs are polite when approached and in a helpful attitude…BUT as I said. Everything remains unchanged. Good luck all

Stopped at Holiday Inn Cardiff from Friday to Sunday to see the speedway at principality stadium. Hotel was perfect location for us. Easy to park at the hotel which was an added bonus as at other hotels we’ve had to park at NCPs. Rooms were good and spotlessly clean. The air conditioning worked extremely well and was a nice change from the heatwave outside! Hotel was very quiet which was surprising given how busy it was. Had breakfast both mornings, which had a good choice with the buffet being topped up regularly. Despite being an extremely busy weekend we were seated instantly and didn’t have to wait for the buffet top ups. The only thing letting the hotel down and giving a reduction in rating was reception. The receptionists came across very cold and did not display the “true hospitality” which we usually see at IHG hotels. Did not feel welcomed at all. The coldness and abruptness was felt at both check in and check out by different staff.

Prime location, lovely layout and friendly staff. The room was well presented. However, the hotel food really let the experience down. Namely as there is a £6 add-on charge for room service which isn’t advertised clearly enough! Imagine my shock when I went to pay. The pizza was very average too. So in all £23 for a pizza that I probably could’ve made better myself. Insanity.

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

The Parkgate Suite I stayed in was very large and comfortable. All the amenities were Elemis. It was very clean and bright. The location is excellent, just across the street from the shops. There are many restaurants and shops just across the street.

The staff who I phoned on arrival was brilliant as I don't come from Cardiff, I came from London and thr lady stayed on phone with me telling me where to go and park ect. Parking is terrible as no parking on site so you have to park at NCP multi story car park which would of cost £19.99 per night but luckily I had family near by so I parked else where. My hotel room was not clean as in walls were dirty and tea stains. Thr bed was nice tho and was clean. The shower rim at bottom was held on with black tape and what I payed was not worth it at all. Iv paid the same amount for different hotels and was so much better. This this was very disappointing so much. Hat to pick keys up from the chicken shop next door. Thr stairs where very worn out and looking shabby and the stairs so steep and alot of them and with asthma problems I didn't really go out due to this. I can fault the staff tho as had problems with my remote which they sorted straight away and was so lovely so thr staff made it nice but thr hotel it self needs a big refurbishment. I won't be staying here again.