Descubra sua estadia em Montevrain

DO NOT STAY HERE! I arrived at the hotel on 13th July 2022 at around 3.30pm and checked in with a very helpful member of staff who confirmed my booking for 4 nights and that I had breakfast included. Due to check out on 17th July 2022. After that point things went horrendously bad. On the night of the 13th July at around 2am I heard the front door of my room open by the key card and I saw light illuminate within my room. I was immediately startled and got out of bed trying to see who was trying to come in to the room with the fear of being robbed. The person immediately shut the door. On the day 14th July 2022 I returned to my room at approximately 2pm and I found that the key card wasn’t working. I went down to reception and the member of staff was extremely rude and unhelpful to me. I asked for a new card to be cut when the member of staff said that he wouldn’t cut a new key as I was only staying for one night and I was due to check out. I explained to him that I had paid 4 nights and I wasn’t due to check out until 17th July. I showed him my confirmation email but he would not believe me or was interested. His attitude towards this situation was vile and disgusting. He was shouting at me at the reception desk saying I only booked 1 night. I was worried about where my valuables and suitcases were as this was all within the room. He said he didn’t know and would not check to make sure it was all okay As he was shouting in my face I got extremely upset by this situation and started to cry. There was no apology despite this being his fault and I didn’t raise my voice at him. Only just kept saying I paid for 4 nights. I asked to speak to someone else and 2 further female members of staff came to help. I tried to explain again but the system on the computer was still saying 1 night despite me showing multiple times on my phone my booking confirmation for 4 nights. Eventually after 45 minutes they cut the key for the room I had so I could check my things and stay within this room for the remaining 3 nights. I received no meaningful apology for this situation despite the fact it visibly upset me. I was made to feel a criminal when it wasn’t my fault and their system was wrong. I went up to the room and when I opened the door a man was within my room. It was a member of staff but it was shocking to me as it wasn’t a cleaner. He tried to stop me coming within my room and I refused to stop as I was so worried I was robbed of my Valuables/passport. Please see attached photo This has been the worst stay I have had in any country in any hotel of any budget. I am not normally ever someone to complain but this was awful!

We loved staying at this hotel as it was very close to Disneyland and the buses were frequent and only cost €2. The bus stops were just outside the hotel so very convenient. The beds were very comfortable and the kitchen was well equipped including a fridge. The staff were not over helpful but we didn’t need to engage with them much. There’s a restaurant a minute away who offer great meals. The wifi facility was very bad. No mobile reception and being in one of the bottom rooms we couldn’t get wifi at all. The only place was in reception and that too was weak. The overall stay was good and very convenient. I would recommend this hotel but not if you need to do things online.

We stayed 3 nights at moxy. The hotel is very new and clean. The room size was good and had a big smart tv. The bed was very comfortable and the room had an air conditioning that you can actually control. The location is 3 minutes walk to the RER station so it was very convenient for us as we stayed there to visit disney land. We tried the restaurant one day and the food was good with reasonable prices. The reception staff were very friendly and happy to help us whenever we needed anything. Also, every floor has an Ironing room. There was also a welcome drink and a water jar thats free in the reception area. If you are thinking of visiting the nearby outlet they have a code that will give you a 10% discount at some of the stores. The hotel is more expensive than the others in the area. The room didnt have a safe, fridge or a water kettle. Water was not provided with the room, you have to buy it. When you are checking in, you'll have to pay 50 euros per day from your credit card as a deposit which you can also use in case you bought anything from the hotel but it wont be convenient for someone travelling on a budget. If you plan to have a late checkout, note that it is 10 euros per hour.

The hotel is very comfortable and comfortable. Very nice and pleasant staff for hosting and maintenance. The hotel is very comfortable and comfortable and is very comfortable. Diversified breakfast - care to allow customers to enjoy a full breakfast at 9:30 (broad charge and different plates)

Having spent 5 nights here recently we wish to post our findings our stay. First of all we arrived later in the evening but check in was completed quickly and communication was fine as all staff we met spoke good English. (Even when we tried to speak French). As a group of us we were given 3 rooms all next door or across the hall which was a nice touch. We found all three rooms to be very clean and tidy for our arrival which was welcoming after a long travel day. Rooms: At first glance rooms are spacious enough size wize. We had a bunk bed along with queen size bed in room. Bathroom has a decent size walk in shower and enough towels as you would expect. However when unpacking it was quickly identified that 6 coat hangers and one shelf was never going to be enough storage for 3 bearing in mind the room can sleep 4. So taking advantage of an empty top bunk we unpacked what we could and lived out of a case. A set of draws or 2 wouldn't go amiss. Secondly air con wasn't working in any of our rooms. It was blowing but just warm air. This isnt what you need in a warm room. No fans were in room. These however may have been available had we asked. Rooms decor was a little quaint as decor across whole hotel is bird themed so deffo something a little different. Bar: Not everyone using hotels will use a bar however we as a family like to wind down our day over a drink or two and a game of cards etc however here we found this simple task harder than needed. Unsure if there were staffing issues during our stay but the bar and reception was run by one staff member. So required running between bar and reception to please everyone. During our stay there were issues with chillers meaning no cold beer was on hand or chilled drinks. This wasn't a huge issue as where possible ice was given with drinks however the process of popping to the bar for a drink became a task. No fault of the staff as they were apologetic and did all they could however not what you would expect from a BW branded hotel. Food: On arrival we were advised there was no restaurant operating in the hotel so they had teamed with local restaurants in area for delivery. Again a strange situation for a best western. It did mean that you.could bring your own food / drink into the bar /restaurant area but again felt a little strange doing this. Breakfast: This was available from 7-10 and had a reasonable selection of pastries and continental choices. Beans and Sausages with scrambled egg along with hot and cold drinks. Overall it was adequate. Location: Hotel is advertised as 10 mins from Disney. However this needs to be confirmed that this is likley if you have your own car. In fact it was a 10 mins bus ride to Valley De Europe Train Station and shopping center.Cost of this is 2$ each. From here Disneyland is one stop away on the RER costing $1.90 and $5 into Paris City. Local public transport bus 2 or 22 is available from bus stop a short walk away meaning the journey to Disneyland