Descubra sua estadia em Lourdes

Please read this review as it will help you with your stay. Read also all of the poor reviews for this hotel as they are mostly true, indeed not a 5 star. Booked 2 rooms in July for 3 nights, one King room without Sanctuary view and one Junior Suite with Sanctuary view. The king room (or superior double) was not a good choice, has poor ventilation and a thin noise you can only hear at night. The Junior suite has an old central AC with irritating noise even when it is turned off, if you choose this room do not forget your ear plugs. I would stay on a Deluxe room with Sanctuary view on the 4th floor instead as it is cheaper and the AC is old as well but a split model without the noise when turned off. Saw many guests complaining about AC problems, the daily french staff is rude and do not solve the problems. Breakfast does NOT woth it, it would be much better to find a boulangerie nearby. The restaurant is ok, expensive for what they serve and I would recommend just for an ”emergency” , if you have a car I would go to a restaurant in St Savin. Decoration is cheap, spa is a joke, elevators are tiny and old. Bed sheets are horrible, the windows could be sound proof but the walls are not so a lot of noise from the outside, the shower of both rooms leak to the floor. This hotel has nothing to do with the United Kingdon Belfry group, do not be fooled. We want to leave on the 1st night as 3 nights was too much on this hotel. I would not stay again, if you do choose to stay, please do not pay in advance, and do not include breakfast on your stay.

We were happy to use this Continental Hotel. Breakfast were of vatiety selection. Both drinks and foods were unlimited. Hotel was clean, everyday towels were provided, beds were makeover everyday. Location is just 150 meters away from Basilica. Very acciseble to transportations and surrounding stores and restaurants.

I was supposed to give this apartment hotel a 5* because it was clean and very good helpful staff until the day of our checked out which is today. I am now writing this review with my blood pressure shoot up because the way we have treated by the staff who was on duty seems like we been thrown out. first this is the first time a booked a appartment hotel and it was really good place and clean but there was a mis understanding of checked out time. its my mistake for not checking the time check out but this has not been highlighted when we checked in which is fine I thought that the check out time is 12pm, my mistake for not checking it and I admit that and apologised to the staff who she start ringing the room at 10:30am (I was about to go on a shower getting ready to checked out) she was mentioning that we supposed to checked out 10am which is fine for reminding us and I apologised that i did not double checked the timing ( due to our multiple booking in other destination this has been forgotten to check.) and I explained to her that 12noon was I thought its okey as our train to San Sebastián is 1pm so 12 is just on time to get out from the hotel. I told the duty receptionist that we are getting ready and just finalising our luggage and all stuff that we need to take. then suddenly she rang again about 10 min after and said you need to checked OUT 'NOW' which really make my tension go up again . I felt like we are treated like as if we wanted to stay forever, the way she demand us to get out and hand over the key. I was so furious and grab all stuff immediately while I am in the middle of doing my EYE BROW AND NOT COMBMING MY HAIR , BECAUSE THE WAY SHE DEMAND AND COMAND US TO GET OUT FROM THE ROOM NOW.and hand over the room key. I WAs really furious and tell her off the way she treated us as if they cannot give few minutes to give us leeway to get out from the room gracefully and ready.I hope management can give their stuff a bit of a training how to handle customer service. I know there is a hotel or apartment policy which I get that , but surely you won't tell your customer to get out 'NOW'!!! just because we over the time limit. and when we get to reception she probably don't understand what I am talking about telling her off that she should not threated us like that because it's not nice and I told her I wasn't very happy the way she COMMAND us like that. I told he I am not happy and I am not okey. my tension shoot up because the way she treated us. I travel a lot and went different hotel , this is the first time I have experience this.seems she have no clue why I am furrious.

We stayed in a twin (corner) room on the fourth floor overlooking the road down to the entrance of the grotto, only a few minute's walk away. The room was large and the cleanliness and comfort were excellent as was the rest of the hotel. Our waiter Anis, who had a great sense of humour/attentive deserves a big thank you.

The hotel is very comfortable and clean. The bedrooms and bathrooms are nickel. Sorry that all this was disturbed by the ”bordel” caused by Spanish-language children who played in the corridors until midnight by laying the doors with grooms and who left the hotel the next day at 5 p.m. without doing any work Also attention to noise. So what to sleep well without being able to do it .....

I have stayed more than 1500 nights over the past 10 years, while this is only a three star hotel , the service given by Matthieu PORTEIL and his team is perfect… My wife was feeling very hot due to the summer heat and the aircon was not strong enough. There was no fan in the hotel and Matthieu PORTEIL went out to other places to borrow a fan for her, ensuring she and our 2 year old is very comfortable.

This hotel is a little gem. Its strength is it staff. From the moment we arrived we were taken care of. We were with Tangney Tours and Linda was an extremely professional and caring guide. Rooms are quite small but clean with maid service everyday. The restaurant staff were fabulous especially Corine's friendly and attentive approach at breakfast, lunch and dinner. Philippa in the restaurant was also excellent. Small bar at reception. 2 lifts and a staircase to access 9 floors.