Casa Kasteli

The place is overpriced. It is very basic and worn off. What is more concerning is safety: we had an emergency in the property and the manager Alex was unavailable for 2 hrs. during the emergency. The door lock got stuck and my guest, an old man with a hear condition was locked in for 2 hrs. and had to leave unsafely through a high window. When the manager finally showed up, he was extremely aggressive and upset that we complained for being locked for hours. He refused to repair the door until next morning and the room I paid for could not be closed off and was useless - as shown on picture. It was not until Hotels got involved that he removed the door and fixed it. The experience ruined our vacation. Stay away from this property and this host.

Great location, hotelier was the most accommodating I have come across. Highly recommend.

Excellent location, Alex the manager was extremely helpful and you were right next to two ancient ruins, close to all the restaurants and shops, yet far away enough where it’s very quiet excellent experience

Location - excellent. Very short walking distance into the heart of Old Town and the Harbour. Several laundromats are within walking distance. A plus as well is that it's on a street that cars are allowed to drive onto which is not the case for all streets in Old Town. Property owners - very helpful and friendly. Went the extra mile to help with heavy luggages and gave good recommendations. There may be a small cultural diff as we would lock the windows and would return to them being opened but this was done with good intentions. The rooms are a little older but that is to be expected as it's within an old city. They were extremely clean, the bathroom was spacious, it was nice to have the two rooms but only one has air conditioning. The balcony/patio area was lovely as well and felt almost tropical. My only complaint would be that the mattresses very very thin which made them a little uncomfortable though not something that was unbearable. All in all a great experience and I def won't mind staying here again.

What could we say about our host Alex? What a wonderful human being!! Thanks to his kindness, warmth, joy and passion for life and people, we felt welcome the second we met him ! We arrived late in Chania after a ferry trip and a 3 hours drive, and Alex was so understanding, he was waiting for us and spent almost an hour with us, showing us his beautiful Casa Kastelli and brought us to a local restaurant he knew that served us the perfect meal at 11 pm with smiles and kindness. Everybody knows Alex in the neighborhood, it was like walking the streets with a rockstar! The house is superb, even nicer than in the pictures on the website. The welcoming gifts in the fridge were out of this world! Alex helped us during all of our stay with everything: from making the spa ready for us after our hike to organize a beautiful trip to the Samara gorge! We felt like home with our dad even if we’re 50 years old and Alex is bit much older but it doesn’t show , he looks like 35 years old ! Thanks Alex and your family for the greatest 3 nights stay of our 26 days trip to Greece !! We’ll be back for sure !!

First time in Chania, Casa Kasteli was perfect! Excellent location, amazing friendly and attentive owner. Alex is a wonderful host, he will make you feel at home. Clean room, cozy balcony, comfortable bed, good water pressure, steps to Harbor and restaurants. Highly recommended.

Alex and Anthony are wonderful people! Our luggage was lost, Alex helped us locate and the airline brought luggage to the hotel! My luggage was handle was broken and Alex fixed it for me. The room was so nice, had a balcony looking g out over the city and it was so lovely to sit and enjoy the evening!

Very friendly and professional staff, excellent location and private parking. In the old city, very close to the Venetian Harbour.

Nice property and the staff were really helpful and friendly. Would stay here again