Hotel Mrak Superior

Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

Great location, very cosy room

The hotel is lovely. The location is perfect just a two minute walk to the river and the heart of the inner city The staff is wonderful and the included breakfast was a real treat.

Lovely, small hotel in the centre of Ljubljana. We had reserved one of the parking spaces in front (an extra charge) before our stay. Room was comfortable and quiet and breakfast was great fun with a blackboard menu and/or a buffet, with many of the ingredients labelled with their producer's name (eg, a farm). Staff were very welcoming and helpful with loading the app for the front door, which is locked at 10pm. With no staff on site overnight the app is an insurance in case you forget/lose your key. For us, Hotel Mrak was a perfect base for our sight-seeing on our first visit to Ljubljana.

Breakfast had good variety of local specoialities and was served with genuine hospitality. Standard double room was small for two adults for five nights, possibly intended for one person only. The room was very quiet, only the airconditioning made some noise. One lamp in the staircase was broken upon arrival. The staff went to see it after I informed the receptionist about the problem, but the lamp was still broken last morning of our stay. The staff gave an impression that they tried their very best, though.

Great breakfast, charming hotel in a nice neighbourhood, close to the city centre (walking distance)

This review is long overdue! My wife and I stayed at Hotel Mrak during a trip to Ljubljana in June 2023. Hotel Mrak was the perfect place to stay. Cute, quiet, and with all the amenities you might need. Also a great launchpad to explore the rest of the city. Highly recommend!

Hotel and everything around it was awesome! The location is perfect, breakfast very nice and rooms were super clean and tidy. Staff is very pleasant and helpful. Definitely would recommend it and will visit again