CAUTION. Unrecognizable from photos. Summary: very unpleasant experience - we literally ran away. First, it is located in a bad neighborhood of Catania, which is very dirty and shabby. There was nobody on site to welcome us, but piece by piece, we received silly instructions to enter the building via WhatsApp, requiring us to check our phone every other minute. The building was very old and shabby (see pictures), had a gigantic container of construction rubble in front (see pictures) and the staircase to the second floor was dirty and disgusting. Room Lavica (which they call a “standard double” room) was a shabby, old, poorly lit room, with poorly working air conditioning. Immediately, we noticed a horrible stain on a pillow (see pictures). When we asked to change the pillow - everything via WhatsApp - we were told that somebody would come to change it. They did come at one point and put another pillow in a common room on a table. Again, nobody was available to talk to. The light was very dim and flickering the whole time. The window opened a view on the shabby courtyard with horrible dirty pipes. One could literally hear everything the other person does in the bathroom, because the windows of bathroom and living room are adjacent and positively do not close. There were ants in the bathroom, which was shabby and old as well. The mattress was completely creaky and the whole bed was making noises. There were multiple smudges on the wall, and the frame of the door to the room was not properly fixed to the wall, so you can see the corridor outside (see pictures). It is likely not secure. In the room, the floor was dirty (dusty and dirty footprints - see pictures). Upon complaining, we received angry communications, trying to invalidate our very horrible experiences. For Catania, where 77 euros is a lot of money, the room was incredibly pricey and for that money one can get a beautiful room with high hygienic standards. Finally, there was no breakfast available on site, and everything they provide is a card for a business that they subcontract the breakfast to. I want to repeat that the photos on “booking” are highly deceptive, portraying an instagrammed version of this very old, dirty, and literally disgusting place. In the end, we decided to get another hotel in the city. I advise everyone not to repeat our mistake.
Very Good
51 avaliações