Usuário convidado
27 de junho de 2023
I booked this aparthotel 5 months in advance for my family vacation. We were very excited to stay there. I was in communication with the property to arrange an airport transfer when all of the sudden, on the day before arrival, they said I had cancelled my reservation when I hadn't. Fortunately I had booked through ******* where I still had a confirmed reservation. A Spanish speaking representative called the hotel to say that the reservation was still in the ******* system and that I had not cancelled it. They no longer had any apar**ents available. Fortunately, I was able to get a refund from ******* and we found an Airbnb that meets our criteria, but I would recommend staying away from this hotel and company. I really did not enjoy the stress of not having a place to stay and wasting over an hour of my last day in Medellin on the phone with *******.
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