Casa Relax Hotel

Had a difficult experience staying here for two nights and cannot recommend this hotel to anyone. Our negative experience caused us to leave Cartagena earlier than planned as we were so frustrated and disheartened. We are both avid travelers (each at over 50 countries) and this was one of the most difficult nights I have spent abroad. Additionally, we had just spent 4 nights in the Amazon with no electricity and I slept better in the Amazon. Two of us (female travelers) booked a triple room to have more space. The room we were given was an attic room above the office, with small metal circular stairs to get up to them. It had no outside windows and the AC was broken when we arrived. The shower and sink also did not have running water. We were assured it would be fixed immediately. As we had just come from the Amazon we attempted to bathe using a bottle of water. Additionally, as this is near the street, it was extremely loud until 2am (which is more par for the course, but something to be aware of). We told staff again about the stifling heat and no water but they were not able to fix it until the next day and did not switch us rooms until the next day. We did not leave that night because they continually told us they would fix it that night , but never did. We were provided a fan but this did little to lower the temperature (imagine sleeping in your attic in 90 degree summer weather. ) we were told to sleep with the door open , but as we are female we did not feel safe doing this. I did attempt to sleep downstairs by the pool in the hammock to get a breeze but the amount of mosquitos did not allow this. The next day I asked staff to come up to show them how hot the room was and they would not. We were told all our money would be returned for the first night by two different staff and they moved us to another smaller room so we chose to stay instead of leave. The next day upon check out , we were only returned half of the first night (not half of total) as we were originally told. Additionally, although we were downgraded to a smaller and cheaper room , we were not reimbursed. Absolutely do not recommend staying here, no matter the room you are placed in. Very sad when things like this happen but this can be avoided by the customer (pick a different hotel) and also by the hotel for actually taking care of their customer and doing what they say they will. + The pool was lovely but that does not outweigh all the negative.

The bed was excellent quality. However the room for three people was too small, in fact it was a room for two which was equipped with another bed. They gave us only two towels each time they changed them. The breakfast was good and taken at a big collective friendly table by the pool. We had the choice between eggs and crepes every morning. There was a lot of noise every night from the street. There wasn't any fan in the room which was a pity because we never use air conditioning. Nevertheless it was a quite pleasant stay thanks to the charming area by the pool, the pool itself and the very good location in Getsemani.

Location is good if you’re wanting to stay out late and party. If you have early morning tours like we did, I’d advise going somewhere else (even a block or two away). The noise outside was very loud even in the room. Other than the noise though, the location is great! Hot water and wifi were spotty. Staff were very friendly but did not speak much English even though it says they do on *******. Breakfast was good.

Very nice place to stay when you are in the Getsemini area of Cartagena, not upscale but affordable. In the heart of things, but quiet once you pass through the hotel doors. The staff are so friendly and professional, and make a good breakfast. It was very hot and humid during the stay, so the pool and the hammocks were great to use, just outside the room, which was air conditioned.

We stayed here 3 nights and don't really have any negatives to write about this stay. Mind you though that the rooms are basic, but it gives you all you need; a good bed, well functioning shower, although not always with hot water, but you don't need that here, intermittent wifi, but a short walk to the lounge area will connect you again, airco, a safe that needs instructions, good breakfast consisting of fruit, 2 slices of toast, 2 pancakes or scrambled eggs, tea, hot chocolate milk, coffee. An extra will cost you 5000. You get hotel service with a made-up bed and clean towels every morning. Location is perfect, you are within bustling Getsemani, but just outside the noisy part. In the room you don't hear a thing about the noisy neighbourhood. Recommendable if you don't expect 5* treatment.

The night receptionist was very rude would fall asleep and not open the door and yelled at us for knocking more then once after we waited a few minutes for him to open. Besides that the ladies who did breakfast were very nice!

We loved our stay at Casa Relax. The morning breakfast table was a great mix of nationalities. The pool and hammocks in the middle of the property were so inviting. The staff was helpful and friendly.