KViHotel Budapest - the Smart Hotel

El hotel está bastante bien y todo muy limpio y moderno, el problema que por innovar con la app de la propia cadena nos dio fallos todos los días. El primer día para el checkin no había recepción abierta y tardamos en realizar todos los pasos para poder acceder, no lo recomiendo para personas mayores que no se desenvuelvan bien con la tecnología. Después la app dejó de funcionar y no nos abría las puertas de recepción ni de la habitación.

All in all this is a great hotel. It is close to a lot of restaurants and shops and the hotel itself is nice and clean. A small minus is that the hotel works with a chip in your phone as a replacement for key cards, which is cool, although we did experience some issues with this where it wouldn't always scan our phones. Other than that, the hotel is great!

We have stayed at this hotel over the 1st of November. The whole "app-opening" thing is extremly unnecessary. You have to download an app upfront, which also means you always have to have battery to enter your room. In the end there is anyways always a staff at the bar so it is not really understandable why this burdening procedure had been chosen. The rooms are ok, really nothing fancy and look much nicer on the pictures than in real life. However, what really made me angry and explains my bad review were the noises: The heating system / air condition in our room made an extremly uncommon and very, very loud noise throughout our whole stay. It was impossible to turn it off via the app even though we tried several times. The staff tried as well and it simply did not work (congrats to this amazing app!). It was absolutely impossible to sleep. We complained already after the first night. Allegedly they were booked out and recommended us to approach customer service. One of the staff was so useless, he did not even bother to have a look at the noise and check whether he could probably fix it. Both of the two employees seemed to already know about the noise, but simply did not care. I tried to approach the management since then several times and have not received a single response. I would definitely not recommend anyone to stay at this hotel.

Before arriving to the hotel we tried to reach the hotel, it was impossible. A hotel that has no reception can’t be called a hotel, in my opinion. There is just one person in the “bar”, but he is (I quote) “just working in the bar” and not responsible for any issues regarding the hotel. We had problems with the app which you need to check in and we called the number that we got in the booking confirmation about 10 times (during two days), no one answered. We had to make two different bookings for two nights and the man at the bar told us it’s impossible to have the same room for both nights, because we didn’t check-in on time (but it didn’t work and we couldn’t reach anybody beforehand!) so we had to check out after one night, leave the room and wait for the next check in (because it’s not possible to check in for two different bookings on one app). We got no information concerning where to park or where to go (like a city map with some suggestion from the receptionist, as in other hotels). One thing is being “technological” and another thing is not having a reception and leaving your guests at their own fate without providing any service. We also had some issues with the checking out time, tried to call the manager again - but - guess what? - no one answered again! “Smart” apparently means “less service” (to cut costs). I’m not a fan and can’t recommend this place.

Great location, rooms a good size,clean and comfortable. Check in was easy online before I arrived. As a solo female traveller I booked the taxi service to the hotel from the airport and also back to the airport when leaving. They were prompt, professional and I felt safe. Also great to do everything through the app with prompt responses to questions. A really positive experience