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Dukes' Arches Brugge Adults Only
4.3/5101 avaliações
Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.
Hotel Adornes
4.5/578 avaliações
Beautiful setting in an amazing city, within walking distance of all the sights! The hotel was very clean and had all the amenities required for a great stay! The original feeling to the building definitely added to the experience of visiting such a charming city. The owner Giles was warm and welcoming and always on hand to offer suggestions for food and drinks! When I return to Bruges I will definitely make this my go to when looking somewhere to stay! Thanks for a wonderful stay 🙌
Canalview Hotel Ter Reien
3.6/550 avaliações
Starting with the positives: 1. It was clean 2. The ladies in the breakfast room were lovely and friendly. 3. Breakfast was limited, but reasonable for the cost of the room. 4. The beds were comfortable, up to a point. 5. Towels were changed daily. 6. There was a lovely view. The negatives: 1. There was no seating in the room apart from the bed. So the view was harder to enjoy. 2. No tea or coffee facilities in the room. 3. Storage was 2 clothes hangers on the door. 4. No shower gel, etc., just a small soap bar. 5. The heating was limited to 19°. There was a €150 euro fine if you increased the temperature, or you could pay €50 per day for additional warmth. 6. The bathroom arrangements were not the best if you were a couple on their first trip together - fortunately, we weren't. 7. The decor in the room was tired. 8. The corridor was missing parts of the laminate flooring. 9. Everything such as tea, coffee, hairdryer, and toiletries came at an additional cost. 10. The list of rules that came with the room felt oppressive and unwelcoming. Overall Experience: It was a budget hotel, and I have no problem with that being reflected in the standard of accommodation. However, when you have flooring missing, limits on heating temperature, regardless of the temperature in the room, and no basic provisions, it feels less like budget and more like contempt for the customer. The rules came across as draconian and unreasonable. The tiny pillows? Couldn't they stretch to normal size pillows? Or not charge for extra? Yes, it was advertised as having an unstaffed reception, but when there's so little effort being put into making you feel welcome anyway, it just seems to reflect a general lack of care for the customer, rather like the missing flooring. The breakfast room ladies were lovely, though.
The Black Swan Hotel
4.2/544 avaliações
The Black Swan is located in an old building in a great location in the old part of Bruges. The main sites and restaurants are close by and easy to get to. The hotel was refurbished with modern conveniences while keeping to its original decor. The staff was very helpful in arranging taxis to get to the train station and recommended a very good restaurant (Restaurant Diligence-see my review). Although the price was very good for the location, the wifi was weak and breakfast was ordinary (but good) with only instant coffee which kept it from being excellent. We'd stay there again given the excellent value.
St Christopher's Inn Hostel at the Bauhaus
3.8/544 avaliações
Compared with the last time, the environment has improved a lot, and the surroundings are not very noisy. Check out is still a long queue, a lot of people, but the reception staff is unifying the explanation rather than the previous one-on-one explanation
Hotel Botaniek
4.3/554 avaliações
This is a lovely small hotel with large rooms and is run by a husband and wife team who are also the owners. The hotel is less than a five minute walk from the main square and most of the attractions of Bruges, placing you close to everything. A very nice breakfast is served in the homey breakfast room and the overall ambiance is quite nice. This was my second time staying here and I would not consider staying anywhere else if I return to Bruges.

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