I've stayed in many resorts and hotels around the world, and this scenic location along the St. Lawrence River in Ontario is truly remarkable. Unfortunately, the term ”resort” is not lived up to. While I can appreciate that staffing numbers are low because of Covid, and that this is not a chain resort, there was nothing open for guests to do this October other than golf. The spa, indoor pool, gym, hot tub, games room, and outdoor rentals such as canoe, kayak, and bike rentals were unavailable. I'm unclear as to why outdoor activities were closed unless it was because of staffing. My room, which was at the back of the property did not have a water view, but the small wooded area gave it a forest feel. Having said that, there was one long deck serving 3 rooms. There were no dividers and unfortunately it hadn't been swept off or chairs set up for guests. This I suppose is minor compared to the poor maintenance of the room. I'll begin with the minor issues, such as blankets at the end of the bed that looked as if they were hurriedly half folded. There were 6 channels on the TV, which wouldn't have been a problem is something other than the bar and restaurant had been open. The room was overcrowded with 2 double beds, a large sofa, that had no support, a coffee table, plus a corner table with chairs and a long bureau upon which the television was on. The bathroom was so small that I had to fully open the bathroom door, walk directly beside the tub, pivot and then close the door to have access to the toilet. I am not a large person! I tripped getting in to the bathroom and actually cut my head open trying to navigate this. There were no chargers for phones, but they offered to bring one up. In my world, not huge issues, but add the outdated look and tiredness of the room to the lack of cleanliness and it makes for a disappointing stay. The bathroom fan, rad, and backs of the faucets had not been cleaned for awhile. The phone was so filthy, as was the sliding door handle and fridge door that my antiseptic wipes were black. Add this to a corner that had a bug trap surrounded by several dead bugs that had been there for days, and you get a room that has NOT met Covid cleaning regulations mandated by the province. All high touch surfaces should have been immaculately cleaned. I understand understaffing during these times, but if you are running a hotel/resort, there is no excuse for such filthy conditions. I ended up wiping everything down, which I typically do anyway, but I've never seen such poor cleaning standards. Now for some positive feedback. I played 9 holes of golf on a course that I hadn't played on since 2007. Smugglers was in fabulous shape and is truly a beautiful course. The staff were friendly and accommodating. The restaurant at the course had little to offer, but the server was absolutely terrific! I completed a wonderful afternoon by taking a relaxing rest at the little pub at Glenn House. It has a Thousand Island feel witho
Very Good
129 avaliações