Hotéis em Billesley

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

This wasn’t up to Holiday Inn Express standards. The main problem was the total lack of organisation and poor service at breakfast. We arrived at 08.00, and had to wait the best part of 10 minutes for any bread, and then the scrambled eggs ran out (as did the sausages – though we weren’t having any in any case), and another wait, probably of around 20 minutes, followed before they were replenished. The result was that we were at least half an hour late getting on the road for our onward journey. Sort of negates the ‘Express’ bit of one’s stay, doesn’t it? There were other breakfast issues, too, including, though not limited to, chilled fruit which was still frozen. There were only seven diners, so crowds of people can’t be used as an excuse for sub-standard service. Cleaning of the tables was cursory, with crumbs wiped onto the floor rather than removed. We immediately flagged all of this up with the receptionist on duty, who was duly apologetic, promising to investigate. We had dinner the previous evening. It was just about ok, but over-priced for what we had. Just under £30 for two salads and Pepsi? Someone’s having a laugh. Oh – and the dining room wasn’t clean; one of the chairs at our table was full of crumbs. In terms of facilities, sleep quality, cleanliness, parking, and value, the hotel delivered as is usual for Holiday Inn Express. But even so, some aspects of housekeeping were lacking. The hospitality tray hadn’t been replenished (though Reception rectified this immediately), there were three bath towels, but only one hand towel, and no spare loo roll. Come on, Redditch Holiday Inn Express. You can do better than this.

This is a well placed traditional hotel. It offers basic bedroom accommodation with ensuite. Food and drink is offered by way of an independently run ”Bistro”. We only had breakfast. The bar closed at 10pm (before we returned from the play so not available to us. Breakfast was a disappoin**ent by modern European standards and also compared with the average b&b. The breakfast options were variations on a cooked breakfast with toast and the possibility of croissants or alternative french type breakfast patisserie. Cereals were limited cornflakes or similar/ Coffee was served nicely and appeared to be (and was called ) Americano i.e. not quite strong enough for the espresso lover. There was no hot milk so coffee was essentially lukewarm and weak. Muesli or fruit were absent. The scrambled eggs were overcooked. The staff were friendly and helpful but appeared overworked. Brexit and lack of alternative staff clearly taking its toll. So many ways the breakfast experience could be improved. All this is a pity because the location and the reasonably priced parking make for an ideal spot.

This hotel is well suited to the old phrase ‘fur coat, no knickers’. The main reception rooms are beautiful, but the actual accommodation leaves a lot to be desired. £229 felt like a huge sum of money for a random night in October, in a tatty room, with stains on the walls, chipped paint work that in places was more chip than paint, blackened grout in the bathroom, 1950s metal & single glazed prefab style windows and a door which looked as if it had been bust open at some point (nothing like making your guests feel safe). Also deciding to give the spa a swerve, on the basis that a quick look didn’t inspire much confidence, we were truly disappointed with this hotel & would not recommend it to anyone based on our experience. The stay was supposed to be a treat, but the decor is in dire need of a serious face lift. Interestingly, the person who checked us out did not ask if everything was satisfactory, or if we had enjoyed our stay. It was as if she knew it was a total rip off. For somewhere which oozes polished antique charm in its public rooms, Alveston Manor seemed somewhat hypocritical and grossly over-priced behind the scenes.

From start to finish this place was fantastic! Food, service, decor were brilliant! A hidden gem for sure!! The rooms have very recently been refurbished - spotlessly clean and very comfortable. Dinner in the restaurant was excellent. Staff were friendly and took care of everything. Good breakfast selection. The setting is absolutely amazing. Sipping a drink in the sunshine looking over the grounds and then being able to take a walk into the woodland was amazing.

Cold rooms, with no working heating, tea and coffee facilities (except a kettle, which made it challenging) and uncomfortable beds. Do not stay if you want a comfortable night's sleep, I woke up with the springs from the mattress imprinted on my head... I understand that you ”get what you pay for” but considering my experience, even the low price was overpriced. The staff were very friendly and helpful. For our purposes, stag break, it was functional enough for us with a reasonable breakfast included and good drinks offers available.

This place was not good at all when we arrived we were met by the manager who was very abrubt bordering on rude - the room seemed ok but the shower tray was very slippery and the door to the shower would not close - no sanitary bin in the bathroom - the mattress was the most uncomfortable I have ever tried - the cleanliness left a lot to be desired especially the stairs which were very dirty with extremely worn carpets with a lot of large holes,If you have mobility issues the stairs are very steep. We booked 2 double rooms they had no single rooms my son was in 1 double room on his own but we were charged double room rate which INCLUDED the price of 2 breakfasts - when I asked for the second breakfast which we had paid for to be put in a take away bag it was refused . We stayed for an evening meal which was ok as long as you don't mind your food being overcooked and you like rock hard onion bajies. It was a totally abysmal experience - we had just been to a funeral and the way we were treated really did not help. Lastly if you want a quiet evening meal please dont go when the Cheltenhan races are on - The irish people that came for a meal were sooooo loud.

Nice looking pub with lovely river opposite Accommodation was round the back with separate door to enter which had a key code lock where a key to enter is stored in a box this was explained to us as the pub shuts early due to low season. We returned around 11:30pm put the code in and no key was in the box we then had to call an emergency number and somebody had to travel to us to let us in a bit inconvenient for both parties I’m just glad I wasn’t on my own as it’s in the middle of nowhere Rooms were fine bed clean etc but I think it should state very clearly that the rooms share a bathroom as I didn’t notice that and would not have booked knowing this , the apar**ent they have though is lovely and has ample room and it’s own bathroom. Beer was good Breakfast next morning was fine not worth though the £25 for 2 people as you get a cooked breakfast with tea or coffee that’s it it’s just brought to you no buffet option or juice cereal etc and some of it was a bit cold Staff were fine I would stay again as to be honest what we paid wasn’t a lot but I’d prefer to pay a bit more and have my own bathroom I’d also recommend just having a coded door not a key in a box as I gather this problem will happen often

I lived in a triple room, a double bed and a single bed. The landlord was very enthusiastic. When checking in, the facilities and surrounding environment were very detailed. The room was small but well-equipped and clean. Breakfast per person can choose up to seven things (including milk orange juice sandwich toast croissant cereal yogurt Fruits and so on), the overall stay experience is good.

Cheap, great value. Exactly what I needed. Stayed in one of the new rooms, absolutely gorgeous. Amazing for the price! Currently the site is under construction, however I can say that this will be 100% worth it. The new rooms are looking amazing, will visit again.