Usuário convidado
27 de abril de 2024
The good bits: the hotel has an excellent location, short walk to the magnificent Titanic Belfast museum, has its own small car park that was never full when we were there - but if full, plenty of nearby parking. Check-in was friendly, breakfast was OK-ish, but poor replenishment of the buffet items and the world's slowest toasters The big disappointment was the Premier Plus room. The 'ultimate' WiFi was slooooow and prone to disconnecting, and the WiFi access code only runs for 24 hours, so you have to trek to the front desk, find someone free (not easy) and get a new code every day. Why???? The room's temperature control was a total joke: the room temperature and the thermostat setting had no correlation, so room was too cold when sitting around and too warm when in bed. The room wasn't as clean as it should have been and the window didn't seal properly so external noise was very evident Having read about the refurb work in progress and thus only one lift (!) - which actually wasn't too much of a problem, perhaps the hotel wasn't too full - we expected some disruption. However in our case 'disruption' meant no hot water in our room after the first day (and we weren't the only ones affected). Reported the issue multiple times. Advice was "leave the tap running for 15 minutes". That didn't work...."and run the shower" (not an easy thing to do if you're fully clothed) and of course that didn't work either, or at best provided tepid water. The attitude of the staff was disappointing, no apology, no update on what might be the solution, no-one around who took responsibility, no fix, no offer of compensation other than 'report it on Premier Inn's web site' The final issue was the car parking. We tried several times to find out the exact way that we'd get a discount, staff weren't sure. Useful info: person on the desk gives you a replacement ticket (when they eventually find one) which gives a decent discount but allegedly must be used within 10 minutes Overall, a very disappointing experience. I've had better Premier Inn stays at half the cost
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