Hotéis em Banos de Panticosa

Balneario de Panticosa - Hotel Continental Nada que ver con lo que se aparece en la web Hemos tenido la oportunidad de hospedarnos en sus instalaciones estos pasados días 6,7 y 8 de febrero. La finalidad de nuestra estancia en el Hotel Continental era poder visitar el lugar (el entorno es precioso) y conocer sus instalaciones para poder evaluar la posibilidad de celebrar la boda de nuestros hijos ahí y celebrar el cumpleaños de mi esposa que fue el día 7 de febrero. Reservamos un pack denominado, creo, “Día inolvidable”. En concreto la razón de mi correo es para puntualizarles como ya dejé constancia en mi reclamación de que las imágenes que se publican en su web de las habitaciones distan mucho de la realidad que encontramos en las mismas, al menos de las que nos tocaron a nosotros. Nuestra reserva rezaba “habitación doble superior” y por lo que he visto en su web nos dieron 2 habitaciones que están denominadas como Estándar. La primera habitación, la 2315, cuyas fotografías les adjunto, es evidente que no tienen nada que ver con lo que se ve en su vídeo promocional. 1. Suelos en mal estado. 2. Puertas del baño que no cierran y no permiten la privacidad mínimamente exigible. Ni la exterior de madera, ni la interior de cristal. 3. Falta de bombilla en un lado de la cabecera de la cama. 4. Dos camas juntas, ambas sin frenar. Una de ellas, al parecer no tenía freno y se movía. 5. La ducha, desde mi punto de vista no se ajusta al nivel que Ustedes ofrecen. 6. Agujeros en las paredes, maderas en mal estado y humedades evidentes que dejan una imagen que no le gustaría a nadie. 7. También comenté que en el desayuno del dia 7 los platos calientes estaban fríos (4 platos calientes - huevos fritos, revueltos, langoniza a trozos, bacon -frio- y chorizo a trozos), de lo cual toma nota la Srta de recepción y se excusa al respecto, al día siguiente no mejoró. Intento hablar con recepción por teléfono la primera noche (6 a 7) pero al parecer era demasiado tarde o no funcionaba el teléfono, no podría decirles. A la mañana siguiente quiero expresar mi decepción en el mostrador de recepción y solicito hablar con el Director o responsable y la respuesta de la Srta que me atiende es anotar las incidencias y darme una hoja de sugerencias. Soy yo quien ha de sugerir un cambio de habitación y en ese momento me contesta la Srta de recepción que tiene que preguntar, para lo cual entra en el back office y, entiendo, habla con algún superior quien autoriza el cambio. En ningún momento se persona un responsable en el mostrador. Lo cual me extraña. He estado trabajando en el Sector de Customer Service como responsable y no he tenido reparo en atender las reclamaciones de mis clientes y ofrecerles una solución. Lo mismo ocurre al solicitar la hoja de reclamaciones el día ocho por la mañana. La recepcionista entra en el back office y sale con la hoja de reclamaciones sellada, pero no se persona el responsable en recepción. Se nos da la habitación 2322 por la mañ

Stayed for a week with the superb Hike Pyrenees walking holidays. Stayed in a junior suite with jacuzzi bath and huge bed. Small indoor pool and sauna - perfect to refresh after long hiking day in the hills. The hotel restaurant is not worth bothering with when there are so many excellent restaurants within 5 mins walk (Tiki) but breakfast is ok. The staff are so helpful and accommodating especially Laura on reception. Would certainly stay here again when visiting magical Biescas. Walk by the fields to the rear in the evening for Nightingale serenades.

With a stay at Hotel La Rambla in Biescas, you'll be within a 15-minute drive of Tena Valley and Cascada D'Os Lucas. This hotel is 17 mi (27.3 km) from Pyrénées National Park and 17.9 mi (28.8 km) from Ordesa Y Monte Perdido National Park.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services and ski storage.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 8:30 AM to 10:30 AM for a fee.Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.Stay in one of 30 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks, and housekeeping is provided daily.

This review is difficult as some things were great and others were not. Overall I think the Hotel is great and with a little effort could be brilliant. Its geographical position is stunning and positioned in such a beautiful area. sadly some of the reviewers comment on staff and interaction - they are correct. Our check-in was originally not going to be friendly but the lady seemed to get it right when I persevered in a happy manner - when she turned she was exceptionally good - but I had to work to get her there. The next young lady on reception was rude and sullen and all my attempts to get her to smile and be helpful did not work. The young man in the cafeteria was superb and one other lady was excellent along with one other lady who was abrupt. Their dog policies are all over the place and not coherent and indeed if they are coherent all the staff have a different understanding of them. Would I revisit this Hotel? Absolutely - All I hope is they get their staffing right and their policies uniform.

Located in Torla, Edelweiss Hotel is in a national park, within a 5-minute drive of Ordesa Valley and Ordesa Y Monte Perdido National Park. This hotel is 2.1 mi (3.5 km) from Pyrénées - Mont Perdu and 3.2 mi (5.1 km) from Valle de Broto.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services and a fireplace in the lobby.Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10 AM for a fee.Featured amenities include a computer station, complimentary newspapers in the lobby, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 39 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets.

With a stay at Hotel Pradas Ordesa in Broto, you'll be within a 10-minute drive of Ordesa Y Monte Perdido National Park and Valle de Broto. This hotel is 3.8 mi (6 km) from Ordesa Valley and 4.8 mi (7.7 km) from Pyrénées - Mont Perdu.Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, an arcade/game room, and a television in a common area.Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Breakfast is available for a fee.Featured amenities include express check-in, express check-out, and multilingual staff. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 24 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include fans, and housekeeping is provided daily.

Located in Broto, Borda Felices - Hostel is in the historical district, a 2-minute drive from Valle de Broto and 7 minutes from Ordesa Valley. This hostel is 4.7 mi (7.5 km) from Ordesa Y Monte Perdido National Park and 13.9 mi (22.4 km) from Añisclo Canyon.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.Free self parking is available onsite.Stay in one of 13 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.

With a stay at Hotel El Mirador in Broto, you'll be on a river, within a 10-minute drive of Ordesa Y Monte Perdido National Park and Valle de Broto. This hotel is 4 mi (6.5 km) from Ordesa Valley and 5.1 mi (8.1 km) from Pyrénées - Mont Perdu.Pamper yourself with onsite massages or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 18 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.