Phil Seward
9 de novembro de 2022
The Royal Santrian exceeded our expectations regarding the quality of the Private Villa and the levels of service. Despite being located within a relatively built up area within Nusa Dua surrounded by much larger chain resorts, the hotel is truly a boutique oasis of calm and tranquility. All of the villas are truly private and exclusive, with their own facilities and private pools - so much that we didn't need to use the main resort pool, even though it was beautiful and always very quiet. Food quality is also wonderful, with very hearty breakfast options included, free afternoon tea, and good quality menu options that are relatively good value for money despite being in a hotel. Finally, the service is top notch - butlers can be reached for anything and everything 24 hrs a day, and always answered within one ring. Also all staff members remembered us after first day and the service felt truly personalized. We will definitely be back!
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