Melanie
18 de outubro de 2023
In the photograph for the room described as, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing) showed a bathtub with safety bars and a tub seat that fitted into the tub. The bathroom had no chair. I requested a shower chair and was told there wasn't one, but was offered a toilet frame to elevate the toilet to use instead. The night desk clerk was pro-active, and promised that we would have a shower chair the next day, and also receive a discount on the room. He had the right idea, but sadly no follow- through or power to serve his customer properly. No chair the next day, and the discount was a myth. Management is being contacted, and corporate too.
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