Beppu Apartments

"別府極好選擇。住宿在一所店鋪的樓上，空間非常非常大，室內設備用料都是高級貨，各種生活所需設備都有齊。工業風的室內裝修， 沒有了住酒店的感覺，反而很有住家的感覺。 如果六時後才能check in， 記得先問老闆check in手續所需的密碼，這個只是第一次進入店铺大門的密碼， 裏面櫃檯上有部ipad，根據ipad所顯示的程序辦check in手續， 跟著會顯示一個進入自己房間的密碼，這個密碼亦是之後進入店舖的密碼。 泊車可根據店舖所提供的地圖顯示一號或二號停車場泊車，車位充足。"

"Very spacious. It has washing machine & dryer in bathroom. Walking distance to hotel is about 5 minutes. It has free car park but has to walk about 3-5 minutes. Must check email before check in as they will send you email about the details of check in & passcode. Overall we have a nice stay."

"酒店位置距離車站步行約七八分鐘乾淨整潔舒適寬敞床品也不錯就是辦入住手讀有些麻煩😡耽誤很長時間由於三位澳洲女人遲遲弄不明白我們又幫助他們解決花掉近一小時時間還有不能寄存行李給我們帶來不便"

"整個住宿驗質素挺好，唯一問題就是最初check in 的時候，trip.com 提供的pin 碼並不能進入酒店大門，我們嘗試用酒店大門的查詢pin 碼系統，但是他顯示trip.com 提供的預約確認碼不存在，酒店又沒有服務前台，導致我們在門外乾等了十五分鐘。我們並沒有日本電話，但是酒店又在大門寫著若要聯絡他們尋求協助要打電話給他們。幸好trip.com 提供打電話給酒店服務，讓我們得以聯絡酒店。然而酒店協助我們的人並不精通英語和中文。我們嘗試用英文溝通也花了不少時間，令我們在門外等到身心疲累。 The quality of the entire accommodation experience was very good. The only problem was that when we first checked in, the pin code provided by trip.com could not enter the hotel gate. We tried to use the pin code query system at the hotel gate, but it showed that the reservation confirmation code provided by trip.com did not exist. The hotel did not have a service front desk, so we waited outside the door for fifteen minutes. We didn't have a Japanese phone number, but the hotel wrote on the door that if we needed to contact them for assistance we should call them. Fortunately, trip.com provides a hotel calling service, which allowed us to contact the hotel. However the person who assisted us in the hotel was not fluent in English and Chinese. We spent quite a while trying to communicate in English, and we were exhausted waiting outside the door."

"The hotel is new and the rooms are large, perfect for families. Everything is very clean and modern, so we were very satisfied. The only downside is that there's no elevator, so you have to carry your luggage yourself. There's a big supermarket nearby, and if you're driving, you can park in the paid parking lot right outside the supermarket, which has reasonable rates."

"When I arrived the hotel, the two parking lots on the right side of the entrance were occupied but the one on the left side was still vacant. So I temporarily parked there to unload my luggage and then drove away to a nearby public paid carpark. However when I came back, I found the parking space was occupied by a rental car with a Fukuoka license plate and it parked there for the whole night. The instruction sent to us clear said the customer can only use the two parking lots on the right side with “first come first serve” principle. I am wondering what is the left parking space used for? If it is only used for unloading and pickup, then the instruction should clearly mention it. Otherwise it is not fair for the customers that followed the rules and parked their cars to somewhere else."

"Pros: Stayed at Room 203 meant for 5 person… Spacious and comfortable room! Had a window too! Good soundproofing between rooms. Only could hear passing by of trains while awake, so wasn’t a big an issue to us. TV has YouTube and Netflix to watch! Cons: No lift!!! We had to carry our heavy & big luggages to the 2nd floor! *Should indicate shortage of this important facility in the booking system! Only 2 parking spaces for 7 units. *Should also indicate in the booking system that parking spaces are first come first served and have to park at nearby paying car parks if both were being taken up. Will be nice to provide some garbage bags in the room as clearing of food waste from the room was definitely necessary during the many days of our stay! Dining table (super wobbly and one side of the table legs seemed like giving away very soon) needs to changed/repaired instantly!"

"넓고 좋아요 하지만 단점은 트릿닷컴 웹으로 사용할시 소통이 힘드실 수 있습니다 영어랑 일본어 잘한다면 힘들지는 않습니다. 렌트카 대여 하시는분들 추천드리고 1층은 추천하지 않습니다. 저희는 2층이였지만 1층은 2층 소리가 다 들려요 층간소음... 가족단위 여행시 2층 추천해요 넓고 요리 해먹을 수 있어서 좋습니다. 다만 렌트카 없다면 추천하지 않습니다. 주차 무료"

"Didnt receive any email from the hotel prior to arrival and stayed outside of this servised apartment for more than half an hour trying to contact the hotel. Staff English level is worrying, spent more than 20 minutes just to get them to have my email address to send me an email of the check in code. Other than that, the room is very spacious and clean, with heating and clothing drying function ij the bathroom is very handy when travelling with small kids."