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My family enjoyed a wonderful trip here. The hotel provide superior service for us, especially for our kids. Their butler service is also exceptional, made us having a smooth trip, even the bad weather condition cause the park closed, they still provide many activities for us to keep our kids happy all the time. The hot spring here comes with plenty choices, good for both little ones and adults. Overall, we loved our stay here and really recommend to anyone who might interest visit the Mountain Changbai. 维二的北坡酒店提供vip通道去长白山天池，节省了不少时间和精力。管家服务超给力，对孩子们特别好，两个小朋友都很喜欢这里。室内外的儿童乐园，萌宠乐园，自带的温泉泳池和小朋友玩水区，在去不了景区时间里，让孩子们完全闲不下来。

The service is really amazing. The Legend MVP high-speed rail station pick-up and drop-off, there is a butler service as soon as you come in, and we are greeted by Chen Yuanyuan, Sister Chen. The hotel upgraded our room for free, Sister Chen personally took us to the room, and also gave us a set of bath and skin care products and a warm baby, and also gave us a guide to the nearby hotels. It was really great. The hotel facilities are advanced and complete, and the hot spring has multiple indoor and outdoor pools. The breakfast variety is very rich and tastes very good. Thanks again to Sister Chen and the hotel for their thoughtful service. Must recommend!

I have stayed in many hotels in Erdao, and this one is really good. The room is clean and tidy, the staff is very polite, the hot spring is on the first floor, I can go there directly in my swimsuit, and I went there to eat delicious food in the evening. It is also very convenient to take a taxi. I sincerely recommend it to everyone~

I have stayed in this hotel before on business trips and had a very good impression. I stayed during the National Day holiday this time and it was still very good. The environment is amazing. In the golden autumn season, the colorful forests can be seen from the window. The beautiful Changbai Mountain is really intoxicating! The hotel service is very good, proactive and enthusiastic, and guests feel at home. The view from the rooftop is also unique. You can see the entire Erdao Baihe Town and the vast forests of Changbai Mountain to the horizon! The breakfast is very rich and tastes very good. /

It was totally worth the trip! The hotel has a great view, good facilities, and a pick-up station and VIP hot springs! The breakfast is also very ethnic. It is the most satisfactory hotel I booked this time! Moreover, the hotel environment is very open, the quiet snow scene is also very good, and you can also swing on the same swing as in Korean dramas ~ romantic! It is really happy, who knows! ! !

The service attitude is very good. The phone was left on the bar. The service staff was very proactive and enthusiastic in providing. And he was very patient in helping me charge. Will stay here next time

The hotel is very close ( 25 yuan by taxi or 15 mins) from the train station. The staff went out of their way to make my stay more pleasant: they helped me to get a nice Korean dinner and since I told her my train was at 7 am and I wouldn’t be able to take the breakfast. They prepared it for me in a bag for me to eat it at 6 when I leave to the train station. Really warm staff. At first I was placed in a room with very poor soundproof and the next door neighbor was quite loud , had a duster screaming “ mom look” all the time . So the front desk had me moved to another area of the hotel on e same floor . I had a sound sleep. Something that needs improvement is that I needed 3 pillows , the hotel could not provide extra pillows and the ones the Ed has are a bit too thin. But I would stay again!

The experience of booking Gem Hotel on Ctrip far exceeded my expectations and made me deeply feel the warmth and meticulousness of ”feeling at home”. From the moment I made the reservation, Gem Hotel's customized butler service was activated in advance. They took the initiative to contact me and carefully asked if I needed pick-up service from the high-speed rail station. This precautionary care made my heart warm even before I arrived. After arriving at the hotel, the enthusiasm of the front desk staff was even more impressive. Not only were they smiling, but they also carefully observed that I was bringing my child with me, and then thoughtfully upgraded me to a parent-child room for free. The room is large and the layout is reasonable. Every detail has taken into account the needs of family travel. The spacious space allows our little baby to run freely and enjoy happy time. This arrangement undoubtedly added countless warmth and convenience to our trip. The ending of the entire trip was equally unforgettable. The driver, Master Zhang, not only delivered us to the high-speed rail station on time, but also provided enthusiastic and courteous service along the way, making us feel the warmth of home on the way home. Such a service team is undoubtedly the most valuable asset of Gem Hotel and the key to allowing every guest to leave beautiful memories. Here, I would like to express my most sincere gratitude and highest praise to the Ctrip platform and all the staff of Gem Hotel. It is your hard work and hard work that made this trip an unforgettable memory. In the future, whether it is business travel or leisure vacation, Gem Hotel will be the first choice for me and my family. Thank you again and look forward to the next wonderful encounter with you!

The room was very nice, mainly the hot spring facilities were very good, the king-size room had a private hot spring, the quality was good and the price was cheap, it was night when we arrived, we went to the hot spring city to eat some food, soak in the hot springs, and relieve fatigue. The bathroom was separated into dry and wet areas, and the sheets were very soft, which was nice.

I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts. Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food. Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner. As a conclusion, if I may give some constructive feedback to hotel manager: - please consistently and thoroughly clean your rooms when guests leave; - extended breakfast time to at least 9:30; - include more variety in the breakfast and make sure quantities are at decent level by 8:00.