Hotéis em Antananarivo Avaradrano

We stayed here twice with a few days in between. Our first stay was great! The rooms are lovely, spacious and clean. The restaurant was closed but the outside bar served nice food (only 2 veggie options), though a little noisy and cold (they gave us blankets when we asked). Our second stay was awful! We had two rooms booked, but they said we only had one. We had to wait several hours in reception for this to be sorted with no apology from staff. When we came to check out, they said they hasn’t received the money from lastminute.com and asked us to pay again. I showed proof of payment, but they said they didn’t have it so wanted me to pay. I refused! They asked me to call lastminute.com to sort out the payment transfer to them. I explained that everything on my end was complete and that they could sort it out with the tour operator not me. Also on our second stay the food was terrible - the zebu fillet was completely inedible. When we told the staff they didn’t even acknowledge this problem.

Séjour de 3 jours pour une mission de travail. Cela fait 1 mois maintenant que le Radisson refuse de me rembourser la pré-autorisation de paiement (495 dollars) qu'ils ont prélevé lors de mon arrivée et dont ils m'ont assuré que cela ne serait pas débité de mon compte. Ils ont soi-disant annulé la préautorisation avant que je procède au paiement de mon séjour mais je me retrouve maintenant avec ces 495 dollars de pré-autorisation débité, en plus de mon séjour. Ces pratiques de préautorisation encaissée puis annulée sont vraiment floues. C'est du vol. C'est inacceptable et malhonnête de la part d'une grande chaîne. C'est indécent de n'avoir aucun service client pouvant/souhaitant régler ce litige. Attention, c'est déjà arrivé à d'autres clients (avis TripAdvisor). 3 day stay for a work mission. It's been a month now that the Radisson has refused to reimburse me for the pre-authorization payment ($495) that they took when I arrived and which they assured me would not be debited from my account. They supposedly canceled the pre-authorization before I payed for my stay, but now I'm left with this $495 pre-authorization charge, in addition to my stay. These practices of pre-authorization being cashed and then canceled seem really vague. This is theft. This is unacceptable and dishonest from a major chain. It is indecent to have no customer service that can/wishes to resolve this dispute. Be careful, this has already happened to other customers (TripAdvisor review)

Je me sens très mal à écrire ce commentaire parce que le staff est excellent, le ptt déjeuner très bon, le check in/out rapid et gentil, super nettoyage, mais... Le group ACCOR/ Ibis au Madagascar ne suit pas les mêmes règles de respect de l'environnement, du personnel et des commonautes comme il fait en Europe. Dans toute les chambres il y'a shampoo, gel douche et savon comme échantillon en plastique (pas les bouteilles rechargeables comme en UE). Il n'y a aucune politique du respect environmental et des communautés qui soit partagée avec les clients. Il n'y a pas l'option de ne pas faire laver les serviettes tous les jours (presque partout en Europe). Même ils te donne une bouteille plastique d'eau tous le jours (très bienvenue pour la santé mais vraiment une fabrique de plastique) quand il pourrait mettre des dispensers d'eau à chaque étage, à côté de l'ascenseur, avec vente de bouteilles pas en plastique à la réception (mieux si produit par une de commonautes autour de l'hôtel et marqués 'je respect la nature du Madagascar”. Je pourrai ajouter bcp des conseils pratiques qui sont déjà là normalité presque partout, ou il y a une conscience basique de l'importance de respecter notre planète, mais ils ne sont pas pour IBIS, dans un paradis pour la nature, la biodiversité et les commonautes indigènes comme le Madagascar. Et je n'entre pas à parler du gaspillage de nourriture, même quand il y a poverté extrême et famine au Madagascar. Sí tu penses que la beauté de la nature du Madagascar est à préserver et protéger, comme la qualité de la vie des ses enfants, donc tu devra repenser la choix du IBIS Antananarive.

Awesome

The room is still ok

Simply a great hotel ! They have wonderful staff with great attitude and professionalism. Im a frequent business traveler and it's the first time that a hotel staff proposed me the Radisson Reward with lots of goodies. Like at it's sister hotel the Radisson Blu, I had to teach them to make strong tea. They surely got it right afterwards 😁. Not much to improve except the internet connection and the horizontal (😂) nozzle of the bathroom soap holders.

I have stayed ２ times so far. Although it is an old hotel, the location is good and you can be satisfied with the hotel services such as breakfast, sports gym and spa. However, at midnight, the hotel staff had invaded with the key. At 2:30 midnight from August 19th to 20th, 2023, a male hotel staff used the key to enter the room with a woman. When I yelled, they hurried out, and for a while they were quarreling in the hallway, and then the staff called, ”I'm sorry I opened it because I thought it was an empty room.” The next day I went to the front desk to complain, but it was not reported and it seemed to be erased among the staff. So far there is no official apology from the hotel. Those who stay should put chairs or suitcases in front of the door and be careful not to physically open the door. I have stayed here twice now. Although it is an older hotel, hotel services such as breakfast, gym, and spa are satisfactory. However, one time, the hotel staff used a duplicate key late at night to gain entry. On August 19-20, 2023, a male hotel staff member entered the room with a female using a duplicate key at 2:30 a.m. When I yelled at them, they left in a hurry and argued in the hallway for a while. Later, I received a phone call and stuff saying, ”I thought it was an empty room and opened it, I'm sorry.” The next day, Sunday morning I went to the front desk to complain, but it was not reported to reception and seemed to have been hushed among the staff. So far, there has been no formal apology from the hotel. Those who are staying at the hotel should be vigilant to make sure that the door cannot be physically opened by placing a chair or suitcase in front of the door.

We spent two nights at this hotel. Because it seemed very unsafe to leave the property. We ate all of our meals there. Most of them were good. But when we went to the sky bar for dinner, we got scammed. We asked the bartender for two glasses of a Chardonnay. He told us he did not have it by the glass. So we asked to see the wine list to see if we could order a bottle. He then checked the refrigerator at the bar and took out three bottles of white wine. One of them was Chardonnay, and the other two were Sauvignon blanc. We asked him how much the bottle of Chardonnay was he said he did not know and he checked the wine list, but it was not on the list according to him He made several phone calls and inquiries to find out how much the bottle of wine was. After about 15 minutes with no answer and the wine sitting there getting warm and us wanting to have a drink, we asked him to just go ahead and open it because we had looked at the wine list and the wines listed were mostly around $60. The wine was fine, but certainly nothing great. When we got the check, they charged us about $250 for the bottle of wine. We were stunned. We enjoy wine, but I can honestly say we have never had a bottle of wine that cost $250. Especially one that was pulled out of the refrigerator at the bar. It didn’t even come from a wine cellar. When we questioned it, another woman who I assume was a manager came over and pointed to the wine list and showed us that it was the one that was marked $1,100,000 Madagascar That equates to about $250. They had already taken the bottle away so we couldn’t even question whether that was the same bottle but either way there is certainly a question why they couldn’t find the price for the bottle that we had if it was right there on the wine list. I think they just scammed us. The rest of the hotel stay was nice the rooms were fine and the Spa technicians were really excellent Breakfast buffet was good as well. But I would never send anybody to this hotel, knowing that they feel comfortable scamming. Guests. It was an awful feeling.

The hotel is very close to the domestic airport, only a few hundred meters away, 5 minutes walk, and free shuttle bus, very convenient. On the day of check-out, the hotel shuttle sent us to the airport. After the security check, when we waited in the airport terminal, we found that the mobile phone could not be on the network, and we could not find the signal of the wifi generator I brought out of the country. This was found that the wifi generator may have been forgotten in the hotel. I was sweating so quickly, what should I do? Traveling abroad, relying on that generator to provide traffic to our mobile phones and computers. I told the security check that I had to go out to find something. I hurried from the airport to the hotel, and it took a few minutes to walk back to the hotel. The hotel receptionist saw me as soon as I entered the door, and immediately handed me a white T-shirt and white wifi generator! I am moved and happy, and I feel emotion! I remembered that the mobile phone that was forgotten in the gem stall when I visited the gem market yesterday was also sent back to my hand by the owner! The people here are really honest! Although the country is very poor, but the people's simple and honest character, gave me a deep memory!

Fantastic Hotel, Spa & Accommodation. Fully recommended. Spacious Rooms. Three Bars, Three Restaurants & a much needed spa. All in the heart of Antananarivo. Easy access to little places in the capital. Friendly and helpful staff to support your stay