Caravan by Habitas AlUla

Overall experience in Habitas Alula is awesome. It is like a place that doesn't exist or known in the earth. I fully enjoy the moment when I was in Habitas Alula. All the staff in Habitas are good. Special thank to Nafees Arfaz whose go behind his duty to ride us buggy around. He offer great hospitality and tour us around the resort. He is such a nice person. Although the time spent with Nafees was less than 1 hour, but we could feel his passion and love his job. Serve every guest with his best effort. Thanks

Could not fault the staff and their attention to detail with ensuring our stay was everything we expected it to be. Food was very good. Classes were excellent and I loved the ginger tea. The backdrop and setting alone is worth visiting this special location and I love the way the hotel has been constructed to be part of the environment. Just one point to consider - please hire more staff to answer your phones. Thank you again for such a wonderful experience and see you again next time are lucky enough to be in Al Ula

- Setting and landscape is remarkable - Hardware and aesthetic design features are excellent - However, service is quite lackluster and the property is quite overpriced. - Banyan Tree is the much higher/more-luxurious choice in Alula - Hotel often doesn't pick up the phone, often does not respond to requests, responds to it's whatsapp hotline maybe 20% of the time and almost always very late. Guests are often just forgotten. - Transportation situation is bad; getting around is very difficult, and car service is severely overpriced and disorganized. - Hotel seems overloaded and severely understaffed. - Buggy service often gets forgotten, requests are not tracked or followed up on. - Some staff members are very good; others are not very capable. - In general, service is not refined and not personal. - Feels like a mass market property, as compared to bespoke luxury. - Service is the big hole and needs to be significantly improved. - Hotel is quite expensive and overpriced as compared to overall experience

From the moment I was picked up at the airport then to the reception to the housekeeping and the dining area I was astonished on how great the staff was. They made my stay really special and this will be forever a great memory. I commend every staff there. The resort is definitely a fantastic one but the great service made it even more fabulous!