23 avaliações
Apollo Panorama Guesthouse
Apollo Bay
Made a BIG MISTAKE booking this place on the strength of older pictures and favourable reviews on bookings.com, not realising the sunny views and high ratings were collected pre March 2019 when it obviously changed hands and entered terminal decline. What we found was a rotting carcas of a once healthy property and business. Where to start... First, Tracey confirmed my booking with a smartphone picture of a PC screen delivered by SMS. It showed Tracy's email as a ho**ail.com account. No proper booking system. No domain name. Dodgy. Arriving at the drive off the sealed road, no sign! Nothing, but a timber frame where the sign must have been in the past... what are we coming to? Apollo Bay's version of Bates Hotel? Met by a young man with limited English. In the room and the common areas, neglect everywhere, Windows and fly wires filthy, lovely sunny BBQ deck I saw in the pictures turned into a sheet washing and drying area, BBQ long gone, shared kitchen putrid, sticky everything, uncleaned in years, rubbish strewn around the property, I could go on. In the room, also uncleaned for ages, rotting windows, main door lock broken, rear door lock loose, doona covers stained (sure hope it was soy sauce but who knows), TV had no free to air reception, no tea or coffee making facilities (doubt I would have used them if they had been there), no bath mat, odds and ends stool and desk (kind of), constant musty smell. Outside, rubbish in the bushes, rusty fittings. To be fair, the sheets and pillow cases were washed and clean, and our bathroom was maybe the cleanest area I saw in the entire place, about what you might expect in a budget room. Clearly, the business model is to do sheets, towels and bathrooms, do bugger all else, and trade for as long as the bookings keep coming on the strength of the good work and reviews of the previous owners. Until it gets condemned. Don't just take my word for it, look at the most recent reviews here and make up your own mind. Thankyou Tripadvisor for allowing independent reviews that do not require booking thru the site.
Excepcional
40 avaliações