The hotel is not central to Corfu Town but you can get there in 20 minutes on foot. the hotel does not have its own beach but right in front of the hotel there is a descent to the sea where you can swim but it is not a real beach. A 3-minute walk away is the mon repose beach (2 sunbeds and 1 umbrella 28 euros) it is a quiet beach equipped with bathroom, showers and bar.
The hotel has very nice common areas but the rooms are tiny and badly maintained, we booked for 10 days and the room was so small that we didn't have room for our suitcases, I asked for a bigger room but they replied that they were all the same, I pointed out that they were completely different from the rooms advertised on the site and they replied that those were old photos.
The non-existent cleaning, in 10 days they never swept or mopped the floor in the room, often even the bathroom was dirty after the daily cleaning. They often forgot to leave us shampoo and shower gel and towels on the last day so I had to call and ask to bring what was missing. In short, a constant stress.
The curtains and bedspread were dirty and stained.
Hygiene was also very poor, in the breakfast room pigeons were flying over the buffet and when I pointed out that it was a hygiene problem I was told that it was a problem they were trying to solve but hadn't managed to solve yet, to apologize that day they gave us free cappuccinos that we had ordered for breakfast and a bottle of wine in the room (cappuccinos and espresso coffee are considered extras and cost 3.80 euros ... per day ...)
Given my complaints about poor services, non-existent cleaning and non-existent hygiene, they offered us a 15-minute foot massage at the hotel spa, a pity that they offered us this salty gift in the evening and on Monday we had to leave and for Sunday there were no seats… in short, a fool's errand!
Upon arrival they did not offer us welcome champagne as they did with other guests.
Luckily I speak English because no one speaks Italian (only one guy speaks Italian and he usually works the night shift and is very kind and helpful).
The hotel does not have private parking but it is quite easy to park in the immediate vicinity.
Overall the hotel is beautiful and in an excellent position and has all the credentials to be a truly 4-star hotel but they should be more respectful and attentive to the customer and improve hygiene and cleanliness
Muito bom
30 avaliações