0My wife and I arrived in our room to find the toilet clogged. I called down to the front desk to ask for a plunger, and was told one would be sent up immediately. 15 minutes later, I went to the front desk to ask for a plunger in person. I was told the request was delayed because something important came up(!) but it would be sent up immediately. 10 minutes later, I returned to the front desk to ask for a plunger again. I was told the plunger was ”already on its way.” While I stood there, a maintenance staff member arrived at the front desk and told the front desk staff he could not find a plunger (the one that was ”already on its way” to my room). I followed a front desk staff member and the maintenance staff to the janitorial closet, where we located the plunger and then I had the pleasure of plunging a previous guest's floating fecal matter from a hotel room toilet. I escorted the maintenance staff member to the janitorial closet (on the 5th floor by the pool, in case anyone needs to know) so he wouldn't have to also handle the dirty plunger. Feeling lied to and dismissed about the plunger issue twice, I went to the front desk to lodge a complaint with the night manager. I asked for the Night Manager specifically. Once more I was lied to when one of the front desk staff (Alai) identified himself as the night manager. While I was speaking to him privately and away from other customers about my complaint, the ACTUAL night manager (Nix) appeared and asked if I had a complaint. I found Nix (the actual night manager) incredibly rude and dismissive. It's little wonder where this ill-trained and unprepared staff take their cues. The location is great, but save yourself the trouble and stay in the Radisson across the street.
Excelente
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