Hotéis Hot Springs em Nagasaki Prefecture, Japan

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

A charming inn near Shimabara Port and Shimabara Port Station. The landlady was incredibly kind, making for a wonderful stay that made the age of the facilities almost unnoticeable. The hot spring water is 100% natural and at a perfect temperature. The room, while slightly dated, was spacious and offered a great view in the morning. If I had to nitpick, the heating was a bit too strong, making the air slightly dry. Evening shopping is convenient, with FamilyMart, Seven-Eleven, and a local supermarket open until around 9 PM. For dinner, we enjoyed local fish and other dishes at an izakaya called Hifumi, about a 5-minute walk away. Not only were we treated courteously upon departure, but they also kindly provided a ride to the Unzen Volcano Disaster Memorial Museum. I think the location was perfectly suited to a trip that included visiting Kumamoto and Aso, taking a ferry to Shimabara, and then continuing on to Fukuoka via the Shimabara Railway and local lines.

The location is a bit off the beaten path, making it ideal for self-driving tourists. Due to its proximity to nature, you might occasionally encounter a few insects in the rooms, but the hotel is generally clean and well-maintained. It boasts a wide array of recreational facilities, along with services such as restaurants, hot springs, and massages. The pricing is reasonable, offering good value for money, so you can easily spend a full and enjoyable vacation without leaving the hotel. I highly recommend it for families looking for a relaxing getaway!

The bath place use real hot spring water, highly recommended. Must book with dinner and breakfast. Fusion kaiseki dinner is amazing. Only.short coming is the hotel is small and not much u can do beside hot spring. The hotel did try their best by providing morning power walk. But only available in japanese language.

The location is near the bus stop. It is convenient for people who do not drive. The staff is very nice, and the food is delicious. If you go to Obama and want to rest, I recommend you stay at this hotel and enjoy your day.

The location is excellent, right next to the subway exit. The room was clean, well-lit with warm lighting, spacious, and fully equipped. The front desk staff were very friendly. There are many restaurants, fruit stores, and convenience stores nearby, making it very convenient for dining and shopping.

We stayed for two nights during our family trip, and we were impressed by the stylish environment and the kindness of the staff. In particular, the staff who prepared breakfast and dinner for us over the two days made it a wonderful memory. We would love to go again if we have the opportunity.

Great stay at Stadium City Hotel Nagasaki! The stadium is beautiful and the hotel has a great atmosphere. I especially enjoyed the nice view from the balcony and the delicious breakfast. The room was comfortable and it was a very pleasant stay. Highly recommended!

A great place for a pure stay and hot springs, very quiet and away from the hustle and bustle. Although the hotel doesn't offer meals, there's a supermarket right across the street for supplies, just remember to check their operating hours. Overall, it was a very relaxing stay!

If you wish to visit Huis Ten Bosch and stay there overnight, I would highly recommend this hotel. It is walking distance from the Huis Ten Bosch train station and to the theme park. You can arrive in the morning, store your luggage, enter the theme park and spend the whole day there before checking in at night. The room is spacious and clean for me. However, I would say that there are no walking distance convenience stores if you are feeling hungry at night and wish to have some food or snacks. I only stayed there for one night and for the price I paid, I am satisfied with my stay there.