Homestays em Uusimaa, Finland

The view from the 11th floor of a large building is amazing! You can see the Helsinki CBD. When entering the building, there were many number pads from other tenants, so it was difficult to get in. The room was relatively clean, but the shared shower and toilet were old. The window did not open and I did not know how to adjust the air conditioner, so it was uncomfortable to sleep. However, for this price, a corner room with twin beds was very reasonable.

Very clean, clear instructions for everything and nothing to complain

The information of how to get in was wrong, so was the wifi-code. Nice apartment, but noise from the entrance. The keys were worn out. Radiator is leaking.

Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you