Alcobendas Homestays

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

There is only one reason I would choose this hotel again – if I am taking care of business in the immediate area. The staff is professional, the facility is nice and clean, Wi-Fi works well, but the location is lacking. If you want to be near the Barajas airport or the industrial facilities nearby and do not plan to leave the hotel, this is a competitive choice; if not, keep looking. The price I paid was slightly lower, but it does not compensate for the dull location. The amount I saved on lodging, I will spend on Uber. Google Maps show “Centro Comercial Carrefour Alcobendas” within walking distance with a choice of restaurants and stores. The problem is that it is on the opposite side of “Carretera de Fuencarral.” There is no pedestrian infrastructure to get there unless you walk on the highway, which is dangerous, and I don’t recommend it. I walked around with my GPS and could not find a way. This is an industrial zone with limited choices to offer a guest. Alleys, dead-ends, warehouses, and automobile manufacturer offices surround the hotel. However, there is a way to walk to a plaza featuring a Toys “R” Us. The only restaurant (Orale Compadre) was closed on Sunday afternoon and supposedly opened on Monday at 8 pm, so it does not help much. A PrimaPrix was closed by 3 pm on Sunday—the rest of the business sells ornaments, miscellaneous, sporting goods, or furniture. Don’t be misled by all the colorful bubbles in Google Maps surrounding the hotel. The hotel only offers breakfast from 7 am – 10 am. Management seems to have a deal with Telepizza for delivery, so I ordered. The food tasted unfrozen, and it was school cafeteria quality at best. A reflection of the lacking food services in the area is evident as the vending machines are missing a significant percentage of snacks. The room does not feature a mini-fridge like other Holiday Inn locations, so bringing drinks and/or snacks that require refrigeration is not an option. The Uber from Barajas airport to Holiday Inn Alcobendas was 14 Euros for a 15-minute ride. An Uber to the Madrid Center area was 27 Euros, which took 25 to 30 minutes. The view from my side of the hotel is uninteresting (warehouse rooftops). I can only imagine it is no different on any other side of the building. The TV is not smart, so you are limited to the channels offered (Sorry, no YouTube or Netflix). I think offering complimentary airport transportation to take advantage of the proximity to Barajas Airport should be considered.

The light in the bathroom is not on, and the water is hotter. The surrounding environment is good and you can run. There are supermarkets and shopping malls not far from the neighborhood.

This is a 4 star hotel... on paper. There is NO open bar or restaurant in the hotel on weekends. It is literally impossible to even get a coffee in a weekend. The area is dead on all days of the week except Horizon Madrid 5minutes walk which is a very nice restaurant and bar. We stayed here because of the proximity to our Madrid office in the area, but would not spend one cent to this place otherwise.

Very nice and clean, parking is also very convenient, seven euros a day. There is a restaurant next to it, the taste is not bad. You can have a good Spanish meal.

Very convenient near airport location, great for overnight layovers. The room was clean and comfortable and breakfast was quite nice. Nearby shopping strip has myriad restaurant choices, one of which, a tapas bar, sorry forgot the name, was excellent and very reasonably priced. But hotel charges €3 for a bottle of water...complimentary would have been nice, but I guess that's the norm in Europe...nothing free.

We recently stayed at Hampton Alcobendas for three nights (Jun 9-12) while visiting a friend who lived in the area. It’s a 10 min taxi ride from the airport (€20 approx). We Ubered it on the way back which cost €14. Uber arrived at hotel within 5 mins of being ordered. Staff at check in were friendly and helpful, the rooms were comfortable, the comfy bed was huge and the (included) breakfast was good and filled a gap for most of the day. For some reason the pool wasn’t open until my last day, and it was 36-40 degrees! (My mate seemed to think that was to do with local laws, because all the other pools in the area were also closed. No idea if this was true or not). An elderly American lady was giving one of the reception guys a hard time about the pool being closed when I arrived. Not sure why, it wasn’t like it was his fault. The pool was small (but adequate) it was very “concrete” though and in my opinion could do with some greenery around it to make it more appealing. Bar prices were reasonable for a hotel bar, €3 for a small draft and €6 for a large one. There is a very limited bar menu during the day and a slightly extended one at night, food was ok, nothing special, much better to be had out and about. I was surprised to find it busy returning after 11:30pm on all three nights I was there. Good place for a night cap. The wifi was excellent and since my company has now said we can “work from home anywhere in the world” for a couple of weeks a year (yeah I know, strange!) I’m seriously considering coming back here at some point. All in all this is a comfortable business hotel, close to the airport but with no real Spanish character. I stayed in another Hampton in Berlin a couple of months ago and this looks exactly the same. Not a criticism, it is what it is and did the job for me. Thought the reception staff all spoke great English, were friendly, very helpful and an asset to this hotel. Maybe not ideal for a visit for the centre of Madrid but it was handy for me. I’d happily stay here again. Iain, London