Este hotel está a um curto passeio (cerca de 10 minutos ou um paragem de tram) longe Da estação ferroviária.O hotel TEM um aspecto algo datado, um estético estreito e brutalista.O interior é um pouco mais moderno, com uma vibe de 90. Nada está partido e o trabalho está feito.Francamente, encontrei a localização para o preço e o desempenho de um hotel reservado no dia Da minha estadia.Em geral, tive UMA boa estadia.As quartos também são grandes!
I booked a room for my mother. Thank you for allowing her to check in a bit earlier – it was very helpful and much appreciated, as she didn’t have to wait in the lobby.
Overall, everything was good. However, there was one issue: there was an empty white bottle left in the room (it looked like a used vodka bottle), and there was no drinking water provided, even though the photos showed two green bottles of mineral water included in the room
Hotel muy bien ubicado a tan solo 10 min del centro. Instalaciones actualizadas y limpias. Personal muy amable. La única pega que puedo poner esque esta al lado de las vías del tren y por la noche se escucha pero es un ruido soportable
It has long been my heartfelt desire to see and hear my dear lady wife on the pot. Lying on my bed, propped up on my tattered pillow cases, barely covering the curiously brown material beneath, I was delighted that the hotel, catering for the perfectly normal needs of me and people like me, had provided the bathroom area with an ill-fitting glass door. However, imagine my horror to discover the current Mrs Robinson was also able to observe me at toilet. I thrashed her to within an inch of her life, the filthy minded baggage. Breakfast was not included, and the free shoe polish left my face disappointingly undarkened. three stars.
O hotel é razoável pelo preço. No entanto, fica longe do centro histórico de Cracóvia. O café da manhã é excelente para o preço. No geral, estamos satisfeitos, porém, seria bom se resolvessem o problema com as portas dos quartos. Elas fecham abruptamente e fazem bastante barulho, interrompendo constantemente nosso descanso. Além disso, uma smart TV seria preferível. Por fim, solicitamos o serviço de despertador duas vezes, e em nenhuma das vezes foi realizado, o que nos fez perder um passeio que já tínhamos pago. Mais tarde, porém, nos ligaram normalmente para o check-out. Seria bom se esses pontos fossem levados em consideração para melhorar a qualidade dos serviços.
O hotel é realmente grande, BOM lobby, Grande quarto, BOM e limpo WC, recomendo a todos para reservar, o único desconto é que você TEM que pagar o estacionamento e é caro (Esqueça o quão caro), e não está localizado no centro da cidade, então se você conduzir o SEU carro você precisa encontrar estacionamento Na cidade
El hotel está muy céntrico y es muy monumental, pero las habitaciones (al menos la nuestra) son bastante pequeñas, los colchones son algo incómodos y las almohadas son muy finas.
Excelente localização e adorei o buffet de café da manhã. O hotel também tem um café muito agradável. Dá para ir a pé até a cidade velha, o castelo e o rio. Muitas opções veganas também. Os funcionários foram extremamente simpáticos, assim como o motorista que me buscou no aeroporto, providenciado pelo hotel, que foi muito atencioso e nos deu ótimas dicas sobre o que fazer e ver em Cracóvia.
Excelente serviço e estadia confortável
Tive uma estadia maravilhosa. Os recepcionistas foram incrivelmente simpáticos e prestativos, fazendo-me sentir bem-vindo desde o momento da minha chegada. Gostei muito de poder fazer o check-in antecipadamente, o que tornou minha viagem muito mais conveniente.
O quarto era confortável e bem conservado, embora a vista da minha janela não fosse das melhores. Além disso, a localização era um pouco mais distante da cidade do que eu esperava, mas ainda assim era administrável.
No geral, fiquei muito satisfeito com a minha estadia e definitivamente recomendo este hotel, especialmente pelo excelente atendimento ao cliente!
O quarto do hotel era um pouco menor do que eu esperava. Mas o serviço é ótimo. O hotel também forneceu guarda-chuva para o tempo chuvoso.
Incrível
115 avaliações
9,5/10
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9.5/10
Amazing
LLesley and NigelSuper place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
AAnonymous UserThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
GGuest UserGreat hotel in unbeatable location in krakow.
Room was spacious and modern, including huge bathroom.
Beds were a little small (we had 2 doubles for 3 people).
Staff were fantastic through from reception, to breakfast to the spa and the housekeeping staff
Would return.
GGavp1990Great hotel, great location!
The hotel was clean and tidy. The rooms were adequate for our needs. Shower pressure was one of the best we have had in a hotel, ever!!
We used the bar for drinks, which was well priced and the lady behind the bar was great!!
The only issue with the hotel is that they have a lot of school groups staying, with the guests being quite noisy running around, banging doors and talking loudly at all hours of the day.
GGalia KashafetdinovaExcellent hotel with a great location. It was love at first sight! The room not only has a coffee machine and a kettle but also a carafe. All amenities are provided, including a bathrobe, slippers, and an iron. The staff is professional. And breakfast isn't just pastries; it includes healthy options and several types of coffee. I liked it so much, I didn't want to leave!
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