quiet hotel, International breakfast, the staff is very kind and friendly, there is a spa (not included in the price, payment depends on the tariff, discount for hotel guests is 10%). Of the minuses, the photos of the bathroom do not correspond to the photos on the site, the bathroom is much older. The window was walled up, in fact, we lived in a room without windows, we were only 2 nights, so it did not bother us much, visitors who stay longer, I think, will be unhappy (room 424)
Hotel in the outermost of Torino but practical access in car. Parking free in front of the hotel and paying indoor. nice home, clean hotel and right breakfast. Excellent quality price ratio. I recommend for a weekend if you have a car to move.
Really good. Big and clean. Everything equipment is new. There’s a big balcony outside the room. You can have a sun bath. The receptionists are very professional and helpful.
The room was small, some of the older male front desk staff had poor service, while the younger ones provided good service. There is nothing around the hotel, so you need a car, and it is not easy to get a taxi.
Hotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the ”do not disturb” sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a ”dnd” sign. Again, checkout time is 12:00pm.
very good. Opposite the hotel is Carrefour. Usually easy to live. If you drive by car, the hotel parking is very convenient. The accommodation is simple and clean. Although the breakfast variety is not too much, it is fresh and delicious. The younger brother at the front desk is very enthusiastic and patiently answers many questions. Careful explanation of where to go to Turin can see where, where to park, where there are better restaurants and bars.
The hotel is very cost-effective, close to the old city, comfortable and clean. The details are in place, the service is good, the continental breakfast is rich, the pistachios horn is particularly delicious, the coffee is too fragrant! The underground parking lot is convenient and safe, and I also saw a five-star red flag. It coincided with the birthday, the hotel also presented sparkling wine and nut platters. There is no kettle, you can bring your own.
The room was nice and large, with a retro decor. The first floor lobby has plenty of seating and is warm in the winter, perfect for chatting with friends downstairs. It's very close to the train station, very convenient.
This is a great hotel. It is the most satisfying hotel of my trip! I felt warm and the hygiene was great! The breakfast was also very rich! I highly recommend this hotel! Everything was wonderful!
Outstanding
133 avaliações
9.8/10
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8.8/10
Very Good
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
MMadamearnoI requested a room with a bathtub and mountain view, but neither of my wishes was fulfilled. The receptionist made excuses such as the hotel being fully booked and bathtubs being taken out nowadays for sustainability reasons, and he did not look like he was trying hard to find one for me. Hotels are the place to relax, and bathtubs should not be sacrificed. I moved from Double Tree next door just wishing for a bathtub and a nice view, but I don't think I will return to NH because the room and staff were better at Double Tree if I could not have them anyway. The 500ml bottle of water in the fridge cost €3, whereas it did €2 at Double Tree. The room equipment was much better at Double Tree. Here at NH, there are no electric outlets near the bed. I was surprised. The only upside is that NH is closer to the metro station, but the metro was not running while I was there. Location-wise, I recommend this hotel for those who drive here. Parking is plenty.
GGuest UserHotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the ”do not disturb” sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a ”dnd” sign. Again, checkout time is 12:00pm.
EEnricoHotel localizzato leggermente fuori dal cento di Torino ma vicino a monunenti e siti di interesse da visitare e Dove passare il tempo. La struttura fornisce mini appartamenti spaziosi e Ben forniti, con cucina e fornitura per poter cucinare in autonomia.
Fornisce anche attivita ludiche come fitness gym, gratuita, e campo da paddel, prezzo assai onesto.
RRM84Overall a good hotel in a central location. The staff were friendly and helpful. However, I would like to comment about the lady owner.
The room air conditioning could only be controlled via the front desk, and when I requested an adjustment, before the staff adjusted the airconsition, she made a remark about me coming from a country with 50°C weather and that I should be able to adapt. I found this comment inappropriate and uncalled for.
Additionally, during breakfast, we overheard her raising her voice at the kitchen staff, which was loud enough to be heard clearly from the restaurant. While the hotel itself has potential, I hope she reconsiders her approach: both with guests and her team.
跳跳舞的大笨象Really good. Big and clean. Everything equipment is new. There’s a big balcony outside the room. You can have a sun bath. The receptionists are very professional and helpful.
MM340844****The room is good, very big, is the kind of small suite, the service is good. The location is close to the attractions, a little far from the Allianz stadium. Breakfast coffee is good, but the food is mainly bread and there is no meat, okay. There are one or two Chinese restaurants at the door.
GGuest UserThe hotel was nice and super clean, well situated, close to transport.
The only problem is that they put the heat up really high. Looks like it’s a common heater for all rooms. We had about 40°C in our room and the bathroom.
We asked to the front desk clerk if they could turn it off. They said they would but they didn’t. He had to sleep half naked and with both windows open because it was extremely hot inside the room. At the end of March I think it’s a little too much.
GGuest UserI rarely write, but I wanted to say thank you here! I liked everything...especially the breakfast! Very extensive and delicious! They really pleased me with one of the best in recent times. Well done
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