Facilities and food are excellent. The service however, especially the staff at the hotel restaurant, are not so friendly, and sort of less than the standard to expect from such a 4-star-hotel.
11/10 Exceptional Service by Guest Relations Officer, Dita and Zhafira.
Pool was Fantastic.
Breakfast Buffet was divine.
Welcome Gelato was a Bonus.
Room was Perfect.
Service in general by All Staffs were impeccable and faultless.
Extra surprise for our Anniversary and daughters birthday was the sweetest!
🏨 Review Jujur Menginap di Artotel Leguna Magelang (3–5 Maret 2026)
Saya menginap di Artotel Leguna Magelang dari tanggal 3 Maret 2026 sampai 5 Maret 2026 karena ada acara di Universitas Muhammadiyah Magelang tanggal 3 dan 4 Maret. Lokasinya cukup strategis dan memudahkan saya untuk mobilitas ke kampus, jadi tidak terlalu capek bolak-balik.
Awalnya saya pesan Standard Room dengan 1 bed besar, sudah termasuk sahur 2 pax. ************* dapat free upgrade ke Superior Room, jadi kamarnya terasa lebih lega dan nyaman. Kamarnya bersih, rapi, dan enak untuk istirahat setelah kegiatan yang padat seharian. Tempat tidurnya empuk dan bikin tidur lebih nyenyak.
Yang paling saya suka, dari kamar bisa dapat view gunung 🌄 Suasananya tenang dan adem, terutama pagi hari. Lumayan banget buat recharge energi sebelum lanjut aktivitas.
Soal pelayanan, menurut saya timnya ramah dan responsif:
Pagi hari dibantu Mbak Risty dan Mas Aga
Sore hari dibantu Mas Bangkit, Mbak Sheila, dan Mbak Nayra
Malam hari dibantu Mas Fino
Semuanya helpful dan komunikatif. Kalau ada yang saya butuhkan, responnya cepat dan tidak ribet. Rasanya dilayani dengan baik, bukan sekadar formalitas.
Untuk housekeeping, saya dibantu Mas Dani. Kamar selalu bersih dan terjaga dengan baik selama saya menginap.
Untuk sahur disajikan secara buffet di resto. Walaupun pilihannya tidak terlalu banyak, tapi cukup, rasanya enak, dan disiapkan dengan baik serta tepat waktu. Jadi tidak perlu khawatir kalau menginap saat bulan puasa.
Secara keseluruhan, saya puas dan merasa nyaman selama menginap di sini. Cocok untuk yang ada kegiatan di Magelang, baik acara kampus, kerja, maupun sekadar staycation dengan suasana tenang dan view gunung.
Kalau ke Magelang lagi, saya tidak keberatan untuk stay di sini lagi 👍
Stayed for 2 nights in Room 703.
➕ Plus:
• Great location, 7 mins to Simpang Lima and directly connected to Queen City Mall, which has many good restaurants and shops.
• Good value for money considering the facilities and location in Semarang.
• Complete in-room amenities: washing machine, large fridge, microwave, stove, plates, and cooking utensils, very convenient for family stays or longer visits.
• Smooth check-in process, and no deposit required.
➖ Minus:
• Electricity went on and off more than 8 times during my stay. The outage was short each time, but it disturbed our convenience, especially when charging devices.
• A flying cockroach came out from the upper side of the wardrobe cupboard. I reported it to the staff.
• Breakfast restaurant is quite small and often crowded, with limited menu choices.
• Room is not soundproof, noise from the streets and the train can be clearly heard, even until midnight.
Possibly this hotel had been expecting more guests in the past but the pandemi had made their ability to maintain its standard a bit more difficult to achieve
The room is Okay, the facilities are excellent, they have a sauna, gym and instagram-able places. The pool is great for kids with balinese ambience. They have a playground too. The staff are friendly and quite helpful.
But the restaurant sometimes runs out of plates, bowls, fork, spoon and glass. Tables are not fast enough to be cleaned. So I cannot drink or eat although the food is still available.
They continue to serve the guests although the serving time is over. So I really appreciate it.
One of the best hotels in Solo City.
Customer service 5/5 - staff were friendly and service was excellent.
Location 5/5 - close to Paragon Mall (2km)
Breakfast 5/5 - delicious food and nice restaurant decor.
Room 5/5 - bed was comfy and room was clean.
Highly recommended.
An experience worth coming for and coming back to. The Gumaya serves as a reminder of what quality service can become when great products are handled by great people. The rooftop bar offers exquisite views, and friendly staff tend to your every need.
A staple since the early 2000s for families and solo travelers alike, the Gumaya evolved into a quality offering in a sea of competition for the best 5 star in Semarang. Clean and spacious rooms with a good view either side, tasteful decor, and a comfortable overall experience. Breakfast was Lucious and plentiful, easy parking, and central location to explore Semarang plus the added taxi convenience makes it an all rounder
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209 avaliações
9,6/10
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8,1/10
Very Good
GGuest UserThis is my 2nd visit to this hotel. Previous visit was quite ok, however this time we were dissapointed with their cleanliness. Once we entered the room, the bedsheet and blankets were a bit smelly and there were yellowish color on them. Also, they forgot to refill the body soap inside the room. Although they did replace the dirty bedsheets and refilled the soap after making a request, but it shows how lacking they are in their cleanliness. Management needs to pay attention to this!
YYunanistya RahmadhianiWe booked two rooms. When one of the rooms, the AC was not cold, called the receptionist, and was responded to well. An hour later, the room was cold again. Breakfast is quite varied.
OOn the earthI have been staying at this hotel for a long time and it has always been one of my familiar choices whenever I visit the area. The location is convenient and the overall atmosphere still feels comfortable and welcoming. However, it is a bit unfortunate that the hotel is starting to show its age. Some facilities seem a little old compared to before.
Last night was slightly difficult because there was a loud fan or machine noise coming from outside, which made it a bit hard to sleep. I hope the hotel can check this issue because it could affect guests staying in nearby rooms.
Aside from that small inconvenience, my stay was generally satisfying. The staff were friendly as usual and the service was reliable. I still appreciate the comfort and memories I have had here over the years, and I hope the hotel will continue to maintain and improve its facilities in the future.
GGuest UserI've stayed here twice already... it's comfortable, clean, the food is delicious, and it's artistically designed near the Laweyan batik village. The service is excellent. All the staff are friendly and helpful, from front office, cleaning, restaurant, bakery, doorman, security, and parking – everything is really good. It's a shame that the unique cafe near the hotel was closed during this long Eid holiday. If you want more dining options, head towards Solo.
Nn0tnitThe price was incredibly reasonable, the location was superb, I was also impressed by the hotel's facilities, which were clean and well-maintained. Overall, it was a wonderful experience, and I would definitely stay there again!
GGuest UserRezt Hotel Semarang is a great budget-friendly stay in a strategic location. The room was clean, modern, and comfortable, perfect for a short trip. Staff were friendly and helpful throughout my stay. It’s close to food spots and easy to access from the city center. A solid choice for travelers looking for a simple, clean, and affordable place in Semarang.
WWong Thai YuanGood location, hotel a little old but clean. Complimentary mineral water is restricted to 2 bottles only with only basic in the bathroom (shpoo n shower gel plus tooth brush n tooth paste). Requested for ironing board and iron that took around 45 min n 1 reminder
SSaidThe noise outside the room is still very loud if there are people in the elevator... the restaurant cannot be used for breakfast all at once if the hotel is full... perhaps this is something to consider.
Also, the sauna facilities and the 30th floor are specifically for guests staying in suite-type rooms.
BBitsbyaureliaLoving the facilities and varieties of free activities provided. We literally just stay in the hotel to join as much activities as we can. The kids had lots of fun at kids club, we parents joined latte art class, aerial yoga. Even grandparents enjoyed the stay, my mum & I managed to join the flower arranging class, mums finally got to have fun too 🥰
MMels2012The hotel is quite old and very big, but everything is still well-maintained and in good condition. It offered good value for money for three people plus a friend. We enjoyed beautiful views of Mount Ungaran every morning. The breakfast was delicious, with a different menu offered daily – absolutely fantastic!
One thing that made us quite reluctant to move was the incredibly long walk from the reception to the elevators. The restaurant is also quite a trek from the elevators, which is understandable given how massive this hotel is. If you're staying alone, I wouldn't recommend this hotel; you might get the creeps walking around by yourself, haha!
However, if you're with a big group and kids, it's fine and not spooky. But precisely because the hotel is so huge, the distances to the elevators and restaurant are considerable, and it can feel incredibly deserted! 😭😭😱😱
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