Hotel próximo a Lower Town,Zagreb100% dos visitantes escolhem essa área
SSeat 2A2025.04.11
Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection.
My room's mattress showed its age as it was sagging to one side.
Staff were prompt in retrieving lost property and posting to my next destination.
As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.
Hotel próximo a Lower Town,Zagreb100% dos visitantes escolhem essa área
--Nancy-2025.04.28
Recentemente, fiquei hospedado no Sheraton em Zagreb e achei a experiência bastante mediana. Embora a equipe tenha sido simpática, as acomodações foram decepcionantes, especialmente para um hotel 5 estrelas — o hotel tinha mais a aparência de um 3 estrelas.
A falta de janelas deixava os quartos abafados e o carpete estava visivelmente sujo. O banheiro era pequeno, a TV era antiga e pequena, e nem todos os canais funcionavam. Os quartos, no geral, pareciam velhos e precisando de reforma, o que contrastava fortemente com a recepção lindamente reformada no andar de baixo. O lobby moderno e iluminado contrastava com os corredores escuros e antiquados e os quartos antigos, deixando muito a desejar.
Eu esperava algo melhor, dada a reputação da marca. Embora o serviço tenha sido bom, as acomodações em geral não corresponderam à classificação ou às expectativas.
Hotel próximo a Lower Town,Zagreb100% dos visitantes escolhem essa área
UUsuário convidado2024.10.05
Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
Hotel próximo a Lower Town,Zagreb100% dos visitantes escolhem essa área
UUsuário convidado2024.07.19
O hotel está Muito perto do centro da cidade.Há muitos restaurantes bons Ao redor e o pessoal do hotel é Muito amigável.A suite junior é Muito espaçosa e limpa. Reservaremos novamente se visitarmos Zagreb novamente.
Hotel próximo a Lower Town,Zagreb100% dos visitantes escolhem essa área
WWayne Garden2025.07.30
I have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.
Hotel próximo a Lower Town,Zagreb100% dos visitantes escolhem essa área
CCollectingPassportStamps2025.07.29
Hotel muito agradável com ótimas comodidades: bebida de boas-vindas, piscina, academia e spa (custo extra). Havia também um espaço/bar na cobertura (não fui ver) - a equipe da recepção foi muito insistente para atrair pessoas, oferecendo um desconto de 10% no consumo.
O quarto era muito agradável e limpo, com uma smart TV de boas-vindas com o nome do hóspede, água, café e chá gratuitos. Havia também um painel inteligente para controlar as luzes e o ar-condicionado. O quarto esquentava e a temperatura não parecia corresponder ao termostato do ar-condicionado. A cama era confortável, porém o colchão era duro; pode ser um pouco difícil encontrar conforto se você estiver acostumado a um colchão mais macio.
O hotel é um paraíso para os amantes da arte; havia obras de arte do artista Boris Bućan em todos os espaços públicos e no quarto - o hotel ofereceu uma visita guiada para ver tudo. Ótima localização e perto de muitas atrações turísticas, restaurantes e supermercados.
O hotel é muito novo e o design do quarto é único, embora o quarto não seja grande, as instalações são novas e muito interessantes. O café da manhã é rico e adequado aos gostos asiáticos. O hotel é o edifício mais alto do bairro e tem uma boa vista. Fica a cerca de 35 minutos a pé da Basílica de São Marcos. Adequado para amigos que gostam de caminhar. Se você quiser estar mais perto do centro da cidade, considere o Westin e o Sheraton. Há um restaurante muito delicioso perto do hotel.
Hilton é um hotel famoso, mas conheci os serviços pobres :
1-I book 3 days hotel on Aug 9-12, 2025. Mas cancelo a reserva EM Aug 6-9,2025 devido a erro de papel e seus lados já cancelaram EM meados de Maio.No entanto, se você tiver alguma pergunta, você Pode discutir comigo no primeiro dia.Mas o pessoal do hotel Encontra-me Na noite no terceiro dia. Como posso encontrar e resolver o problema, talvez tenha feito a minha viagem naquele momento.
2-No Lady de limpeza vem para a minha sala de limpeza e limpeza no segundo e terceiro dia.
3-I emprestou o adaptador de computador do pessoal de recepção masculina à noite, mas ele disse não. No entanto, posso emprestar-me do supervisor feminino no dia seguinte.
Porquê??
Esta é a minha viagem infeliz
Incrível
73 avaliações
9,5/10
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RUB 8.227
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9,1/10
Great
GGuest UserFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
GGuest UserEverything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
HHowtowinthelotteryLocated about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes.
Surrounded by a pizza takeaway, coffee shop, bakery and mini mart.
About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside.
The surrounding area is safe but looks a bit run down because of graffiti.
The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor.
The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud.
Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available.
Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain.
Noise? Rather quiet but can hear noisy people shouting in the corridor.
TV is old and dated.
Plugs on both sides of the bed (European style).
Overall, a decent hotel for the price.
GGuest UserThis wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
GGuest UserFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
CCollectingPassportStampsVery nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
GGuest UserThe hotel is a 4 star. A clean hotel, very friendly, pleasant staff… it is a place that I would recommend whenever you want to go through… since the center of Zagreb itself is quite far away.
Very spacious room. That's right... BEWARE! On TRIP it said FREE PARKING… and we had to pay €7 per day… nothing free…
I would recommend it if I would return while passing through Zagreb… breakfast, for example, is included and is very varied and delicious!!!
GGuest UserThe lobby is gorgeous, and the breakfasts were sumptuous and plentiful. The service at the front desk was excellent. We also had the chance to visit the salon this time, and it was very good. The rooms we stayed in could use an update, but the value for money is perfectly acceptable.
GGuest UserHilton is a famous hotel but i met the poor services :
1-I book 3 days hotel on Aug 9-12,2025. But i cancel booking on aug 6-9,2025 due to paper error and your sides has already cancelled on mid May.However, if you have any queries, you can discuss with me on the first day.But the hotel staff find me in the evening on the third day . How can i enough time to find and solve it. It maybe definitely effected my trip at that time.
2-No cleaning lady come to my room cleaning and tidy up at the second and third day.
3-I borrowed the computer adapter from the male reception staff in the evening but he said no. However, i can borrow from the female supervisor on next day.
Why???
This is my unhappy trip
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