I booked this location for a real “British Experience.” Although I don’t know if it was a real experience, it was a REAL experience. From the moment the car arrived, I was impressed and in love. It is a true country estate, surrounded by green rolling hills and ancient trees. The first view down the driveway was of a stunning estate with beautifully landscaped grounds. We arrived early and they were able to register us immediately. The only downside was the number of stairs to get to the room, but this was minimal. The interior was breathtaking, the outside was awe inspiring. We had originally planned on taking a day to go to London, but quickly decided to stay and enjoy the relaxing atmosphere of the estate. The food was wonderful but the breakfast hours were not as noted. On Saturday, we arrived at 10:30 for breakfast and the buffet was nearly empty, however the staff were kind enough to bring us the few things we needed. The staff were wonderful and added to the exceptional experience of our stay. I will definitely revisit this location in the future. It was a lovely experience.
Perfect beautiful clean comfortable place to stay. Good gym. New very clean. Great breakfast. Really good service. Shame no swimming pool. Thank you for a great stay!
Customer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
The hotel introduced by friends, there are many tourists in the city during the summer vacation, so choose this hotel that is close to the airport and convenient to the surrounding attractions. The reception desk was warm and detailed, the room was large, the shower was not very good, the breakfast was not much, and the hygiene was very clean. It is recommended to buy water and essentials in the supermarket that is approaching the hotel. The hotel's water is super expensive. Next to the hotel is the largest Mercedes-Benz store exhibition and sales in the UK, not bad!
I recently had an exceptional stay at a hotel located in the heart of Guildford. The convenience of the location was outstanding, earning a perfect score of 10 out of 10. The staff provided exemplary service, demonstrating professionalism and attentiveness throughout my visit. Most importantly, the room was impeccably clean and well-maintained, contributing significantly to my overall experience. I highly recommend this hotel for anyone seeking a comfortable and welcoming stay in Guildford.
A beautiful hotel, good location, clean however reception needs to have more staff at the desk for check in, arrived to check in, only one staff member and the process took so long to serve the customer before me! I was now delayed in catching my train to go to a meeting!!
Lovely hotel, the location is great as it is a few minutes away from the shopping centre. Me and my husband came for a weekend away and we loved that we could just walk to the shops. The kfc and McDonald’s is a few minutes away too. The room itself was nice, it had the usual stuff, iron, tea and coffee etc. The bathtub was super small, if you are plus size, you will struggle to lay in the bath but it’s not a big problem. The staff were very friendly, we even got given a cookie upon arrival and they kindly gave us a complimentary 1 hour free extra time for check out (we paid £20 for the rest of the hours). Overall a lovely hotel.
The hotel is nice and small, but European hotels do. The breakfast buffet is 12 pounds and 15 minutes away by taxi from the centre of the UK. Just ask the front desk for help. You can't take a bus or walk because the doorway of the hotel is a lane without pedestrians, which is very dangerous. Going back to the graduation ceremony, the hotel in the town is either fully booked or too expensive, so I set it a little farther. Not far away is the new lands corner, the scenery is super good, you can drive there in 5 minutes
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107 avaliações
7.6/10
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8.5/10
Very Good
NNHDoriI booked this location for a real “British Experience.” Although I don’t know if it was a real experience, it was a REAL experience. From the moment the car arrived, I was impressed and in love. It is a true country estate, surrounded by green rolling hills and ancient trees. The first view down the driveway was of a stunning estate with beautifully landscaped grounds. We arrived early and they were able to register us immediately. The only downside was the number of stairs to get to the room, but this was minimal. The interior was breathtaking, the outside was awe inspiring. We had originally planned on taking a day to go to London, but quickly decided to stay and enjoy the relaxing atmosphere of the estate. The food was wonderful but the breakfast hours were not as noted. On Saturday, we arrived at 10:30 for breakfast and the buffet was nearly empty, however the staff were kind enough to bring us the few things we needed. The staff were wonderful and added to the exceptional experience of our stay. I will definitely revisit this location in the future. It was a lovely experience.
JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
GGrundylowFrom the moment we arrived, the staff were warm, welcoming, and attentive, making us feel truly valued as guests.
The hotel itself is set in stunning grounds, offering a peaceful retreat from the hustle and bustle. Our room was beautifully presented—clean, comfortable, and well-equipped for a relaxing stay. It’s clear that attention to detail has been prioritized.
One of the standout highlights was the spa. The facilities were excellent, and the atmosphere was tranquil—perfect for unwinding. The pool area was spotless, and the treatments were first-class, leaving us feeling refreshed and rejuvenated.
Dining at the hotel was also a fantastic experience. The food was beautifully prepared, full of flavor, and served with a smile. It’s evident that the team takes great pride in the quality of their service.
Overall, I’m delighted to say that Voco Lythe Hill Hotel & Spa has more than redeemed itself in my eyes. I’d highly recommend it to anyone looking for a relaxing getaway with top-notch service. Can’t wait to return!
MM9528****The room was compact but well-designed with a standard layout, featuring a separate wet and dry area. The living environment was comfortable and quiet, and the bedding was clean. The large bed provided a comfortable sleep after a long journey, and its proximity to Gatwick Airport saved a lot of travel hassle.
GGina SherryA beautiful hotel, good location, clean however reception needs to have more staff at the desk for check in, arrived to check in, only one staff member and the process took so long to serve the customer before me! I was now delayed in catching my train to go to a meeting!!
GGuest UserAwesome hotel with a english breakfast. The rooms are quiet, and you can open the windows if you wish. The service was excellent, with a friendly and attentive team that really took care of us. and the spa is great
GGuest UserOur family really enjoyed staying in the Gatwick Holiday Inn. It was certainly convenient to the airport, however, a bit of a distance for us to reach London city limits. The rooms were very nice and clean. The restaurant was especially good with the buffet that served some wonderful breakfast choices. Thank you.
AAnonymous UserCustomer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
GGuest UserLovely hotel, the location is great as it is a few minutes away from the shopping centre. Me and my husband came for a weekend away and we loved that we could just walk to the shops. The kfc and McDonald’s is a few minutes away too. The room itself was nice, it had the usual stuff, iron, tea and coffee etc. The bathtub was super small, if you are plus size, you will struggle to lay in the bath but it’s not a big problem. The staff were very friendly, we even got given a cookie upon arrival and they kindly gave us a complimentary 1 hour free extra time for check out (we paid £20 for the rest of the hours). Overall a lovely hotel.
GGuest UserThe environment is very beautiful, but the room is a bit small. The afternoon tea is very good, but a little expensive. The service is also very good! The steak for dinner is also good, but the price-performance ratio is a little worse. It is indeed a bit different from the Fairmont in our minds. I don’t recommend it!
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