Fiquei aqui duas vezes antes e estava satisfeito com a experiência. Infelizmente, desta vez, tive de mudar a sala, porque as cortinas estavam a descer e não estavam fechadas. A sala de substituição que me deram cheirou de suor e suor. Além de que o hotel é bonito e a preços razoáveis.O estacionamento é bom.A limpeza deve ser prioritária para melhorar a experiência
This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
The Mill Hotel & Spa is in an ideal location, just 5 minutes walk from Chester train station and the centre of Chester itself. So, what is a stay in this hotel like?
I stayed in the Business Class Double room with a view of the canal. The room is a fair size, with the king size bed being very comfortable and clean. A big drawback for the room, however, is the lack of air conditioning facilities available. I stayed at the end of July, and whilst the outside wasn’t hot, the room itself was stuffy and opening the window didn’t really help too much. I can’t imagine what it would be like staying here in during a heatwave, which is becoming more common!
The room also comes with decent tea and coffee making facilities, along with a desk for working. The bathroom is a good size, but it could do with a bit of cleaning. There are two shower nozzles - the smaller standard nozzle was fine but the rainfall shower nozzle was extremely dirty. It looks like it hasn’t been used in a while - and I’d recommend not using that particular shower if you stay here. The extractor fan vent is also very dusty and obviously hasn’t been cleaned in a while!
Over to the spa facilities - they are nothing short of exceptional. This is the real draw when staying here, with the swimming pool and sauna being to an excellent standard. Use of the swimming pool and gym is free to all guests whilst staying here, so make good use of the facilities!
I opted for the inclusion of breakfast during my stay, and I’d say it was ok rather than great. The amount of food available isn’t huge, though the likes of the croissants and cooked breakfast are to a good standard.
As the hotel is in need of an update - it firmly feels like it’s stuck in the mid noughties - the hotel does excel in the standard of service provided to its customers. Whether that be from the cleaners, the reception staff or the waiting staff, everyone is smiling and friendly. It makes all the difference! Would I stay here again? Yes, I would. I hope they do update the rooms soon enough - they really do need air conditioning! And I also hope the bathrooms were thoroughly cleaned a little more. But everything else was to a good standard and for the price paid (£90 for two people with breakfast and spa facilities included), you can’t find much better than that!
Incredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
I had a good stay with my girlfriend at The Tytherington.
The only thing we were unhappy with was the food. It took about 1 hour to receive our food, and we were also told different information about the Kitchen closure time. Likely, we could give our order on time, but someone who was served after us was not able to. It seemed that on the day we visited, the kitchen staff was either short-staffed or had other issues. The staff behind the counter looked inexperienced, with only 1 or 2 who knew what to do, though they had too much to do already and couldn't assist.
The view from their garden was great, over their golf pitch.
Anniversary away break. Location on edge of Chester close to motorway.
Nice grounds, busy carpark and popular venue for parties and business guests.
Carpet on second floor dirty and smells.
Sink kept blocking because plug holes full of scum.
Toilet seat incorrect size and not secured properly.
Bed comfortable, nice towels tea and instant coffee and bottles of water in room.
Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.
Quando EU usei a piscina, estava praticamente vazia.Adoro que ele estivesse aberto até às 9h, porque significava que EU podia nadar depois de um Longo dia.
A sala era grande e espaçosa, só no fundo do chuveiro não era grande, não havia muita energia e a água estava demasiado quente, poderia ter feito com o ar con ou até um fã, porque estava cheio de calor Na noite.
Caso contrário, era UMA estadia agradável
The location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
The first arranged room in 311, the toilet seat cover is broken. And the next room was a dog kept barking. The reception staff rearranged another room for us shortly, their attitude is really good. But the room rearranged to 223 is in the basement, the air circulation is really not good, you can smell the strong pet smell in the hallway. And I can see the 3rd floor lift lobby had dog poo. To be honest, they were doing a dog exhibition, but they are not really well organized to avoid all the inconveniences caused. That’s not really fair to the customers who don’t expect those scenarios.
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
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7.6/10
Good
GGuest UserI took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
GGuest UserService at the hotel was excellent, staff were very friendly and accommodating. I had a snack (Fried chicken wing starter) which was also very good. I didnt use the spa so cannot comment. The location was excellent 9 min walk from the train station. I would definitely stay again if I returned to Chester.
BBeccy’s travels**Hotel Review: Crewe Hall Hotel and Spa, Cheshire**
As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience:
**Location:**
The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience.
**Arrival and Service:**
Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation.
**Room Quality:**
On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay.
**Room Service:**
One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay.
**Dining:**
The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day.
**Overall Impression:**
While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.
GGuest UserThis is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
GGuest UserReally loved this hotel from the moment we got there. Clean and great vibe ! lovely venue, room and super comfy bed and pillows. Excellent facilities and swimming pool. Great bar and restaurant area. Only thing was little slow to clear the table and to remind the bar staff both nights about bringing the kids menu ice cream. Apart from that, it was fabulous, and definitely will come back 😀
TTrevor McMullanWe stayed 3 nights. Pretty much everything was straightforward. Staff were friendly and helpful. The hotel was clean, though a little dated in parts (swimming pool area). Parking was expensive but easy, and the location close to the City Centre was just a dream. All of the main Roman and city attractions are within easy walking distance. All in all a really good stay. The only niggle I have, is that on the first night we ordered room service after a long trip. It took 3 attempts for the order to be correct. This was disappointing but at the end of the day, it was no massive issue.
GGuest UserIncredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
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