Hotéis com Gym em Viti Levu Group, Fiji

"The service at this hotel was quite disappointing. They would not accept cash at all, and my key card kept failing so I had to go back to the front desk multiple times."

"Enjoyable stay with standout staff… just a few areas to improve Overall, I really enjoyed my stay at Crowne Plaza. The resort atmosphere was fun and relaxing, and the team truly made us feel welcome. A few things could be improved: room service options were limited, so if you wanted something better you had to leave your room and go to the restaurants rather than having it delivered. Also, housekeeping wasn’t as thorough as it should be. There was hair in the bathroom, and the grout plus corners/crevices needed more attention. We also dealt with a constant flickering light in our room. That said, the staff were kind, friendly, and responsive, and they didn’t hesitate to fix issues once we brought them to their attention, which I really appreciated. Special shoutout to Temo at La Bottega Italian Restaurant, Esa and Kelly who made our nights at the Urban Sugar Beach Club an absolute blast, and Esava and Jo from concierge made sure we were well taken care of! The resort also had amazing activities planned during the Christmas holiday for all ages! Despite the few issues, I’d still recommend staying here, especially for the great service and lively resort vibe."

"The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food. The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating. The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.  When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available."

"Grande lugar para experimentar as pessoas, cultura e serviço fijis reais. O pessoal é amigável e sempre está a fazer algo, com o relvado e a caminhada, Natação, etc. O almoço é Muito bom, o pequeno-almoço é Muito bom e cozinhado para ordenar, elogios Ao Chefe. O jantar também é Muito agradável, o tamanho Da porção é grande e bem recebido. A Sala de jantar é amplamente difundida com Grupos maiores no fundo e indivíduos e famílias no topo, Nunca se sentiu demasiado estrangulado ou sobrecarregado. As quartos não eram grandes, não eram 5 estrelas, MAS não tentaram ser as quartos eram boas matrículas, boas camas de banho, dormendo dentro e fora por algo diferente. Os jardins são excelentes, com o pessoal do jardim, que continua a mantê-los um verdadeiro bônus, que fazem um trabalho maravilhoso. Os funcionários são sempre bons a sorrir e a abrir um chat, todos se ajudam e fazem dele um resort organizado divertido. O pessoal Da Sala que faz maquiagem e quartos limpos são maravilhosos por todo o lugar nada era um chore O ginásio que EU costumava USAR é um pouco de pressão, um treinador e um novo banco de treino, MAS EU fiz o que fiz e ainda fiz o que fiz. Um belo lugar para férias! Não hesite EM reservar, Como depois de alguns dias, você VAI perguntar por que você não reservar Mais tempo Como nós."

"One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this."

"O serviço do pessoal e das instalações estava excelente e excelente, e é óbvio que eles queriam que nós temos um tempo incrível, e o itinerário diário era muito útil para nos permitir relaxar completamente. As atividades relaxantes foram óptimas e só estavam no martelo atrás do nosso buraco."

"Excellent choice downtown Suva. Rooms are spotless and large. Gym and washing machines are very convenient. But the wifi is painfully slow at times - so slow that it becomes impossible to even read emails."

"Perfect place for an overnight layover in Nadi. The only downside was limited access to wifi but overal al pleasant stay."

"A very convenient location. Only thing is the TV in the lounge area didnt work and neither did the dishwasher. Also only had one towel in the room that had 2 single beds. The plus is that its right across the road from the Marina. So convenient to just walk across. The rooms are sound proof so didnt hear alot of noise from the traffic whoch was great in the evening. Highly recommend for families!"