Hotéis com Gym em Viti Levu Group, Fiji

"Friendly staff, safe environment,lots of kids activities. Lovely fire dance with good buffet. Beautiful seaside and clean pool with liquid amenities.Highly recommend to everyone and of course we will come back."

"This is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years. Negatives - had aircon issues and slept without aircon, they moved us rooms to fix this - had a leak above our shower in both tooms - fridge was broken in both rooms - lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained. - lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either - aircon in rooms is very loud - internet access drops out constantly - we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads - food menus in the room are dirty and falling apart Positives - most of the staff is really friendly - adults only pool is calm and quiet - good assortment of activities and things to do in the hotel - staff is mostly helpful when you need things We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort."

"O hotel fica bem longe da cidade e leva uma hora para chegar lá. Custa cerca de 100-120 dólares fijianos para chamar um táxi. Se você pedir para o hotel chamar um para você, o preço será dobrado. Desta vez, o hotel cometeu um erro no tipo de quarto que me acomodou e não se desculpou, então a Ctrip teve que intervir para mediar. Shangri-La é uma marca muito grande, mas parece que a satisfação do cliente é um pouco baixa."

"We chose to stay here for one night as a transit, which helped given our flight was delayed and we were travelling with a toddler. We waited for 30 mins for the free shuttle as we didn’t know we were waiting in the wrong area. They didn’t have a driver waiting with a sign and they didn’t communicate with help desk (we contacted help desk to call the hotel to let them know we arrived) about clear instructions where to meet. Waiting with a toddler wasn’t fun, so would appreciate if you had a driver waiting or check on flight status, despite delay - as I provided them the details or wrote in the email to wait straight ahead, not where the taxis were waiting. Hotel was a few minutes drive from airport. Room was spacious, shower was ok, bed was ok (sheets need bleach as there were old - not fresh dirty marks on it), they didn’t provide free water or filtered water, so we had to buy water. Breakfast was a fair spread. The playground looked great for kids/ toddler but it was raining so we couldn’t use it. Simple things (free water, better communication with shuttle, cleaner sheets) could have improved the experience and that’s why I’m providing this rating,"

"Excellent choice downtown Suva. Rooms are spotless and large. Gym and washing machines are very convenient. But the wifi is painfully slow at times - so slow that it becomes impossible to even read emails."

"Grande lugar para experimentar as pessoas, cultura e serviço fijis reais. O pessoal é amigável e sempre está a fazer algo, com o relvado e a caminhada, Natação, etc. O almoço é Muito bom, o pequeno-almoço é Muito bom e cozinhado para ordenar, elogios Ao Chefe. O jantar também é Muito agradável, o tamanho Da porção é grande e bem recebido. A Sala de jantar é amplamente difundida com Grupos maiores no fundo e indivíduos e famílias no topo, Nunca se sentiu demasiado estrangulado ou sobrecarregado. As quartos não eram grandes, não eram 5 estrelas, MAS não tentaram ser as quartos eram boas matrículas, boas camas de banho, dormendo dentro e fora por algo diferente. Os jardins são excelentes, com o pessoal do jardim, que continua a mantê-los um verdadeiro bônus, que fazem um trabalho maravilhoso. Os funcionários são sempre bons a sorrir e a abrir um chat, todos se ajudam e fazem dele um resort organizado divertido. O pessoal Da Sala que faz maquiagem e quartos limpos são maravilhosos por todo o lugar nada era um chore O ginásio que EU costumava USAR é um pouco de pressão, um treinador e um novo banco de treino, MAS EU fiz o que fiz e ainda fiz o que fiz. Um belo lugar para férias! Não hesite EM reservar, Como depois de alguns dias, você VAI perguntar por que você não reservar Mais tempo Como nós."

"Linda estadia neste hotel de estilo moderno e novo cercado por uma lagoa! Mas é triste que não haja praia para aproveitar lá. *Quarto - é pequeno, mas eles têm tudo o que precisamos e as comodidades são muito boas e eles nos trazem chá e café suficientes durante a nossa estadia. Eles mantêm um quarto bastante limpo, então foi muito confortável ficar aqui. Podemos ver que é novo e com bom design também! *Café da manhã - variedade de comida que você pode aproveitar totalmente! Eles até tinham uma bebida Mimosa e você nunca ficará entediado com a comida linda e saborosa que eles preparam! *Instalações - é muito grande, então para chegar à piscina infinita leva tempo para chegar lá a pé e não havia sacolas suficientes, então tivemos que caminhar todo o caminho até lá. E embora este hotel em si seja grande, a piscina infinita é bem pequena e cada assento é muito próximo um do outro, então eu senti que estava um pouco congestionado e não me senti tão relaxado estando lá. Mas os arredores são lindos, podemos ver montanhas e oceanos. A vista da lagoa azul do nosso quarto também era linda! *Coisas - desculpe comparar com outros hotéis, mas algumas das coisas não são tão amigáveis ​​quanto outras coisas que conhecemos em outros hotéis. Algumas são adoráveis, mas senti que estavam tão cansados ​​de nos ajudar. Mas o motorista que nos ajudou a nos dar um loft para o aeroporto, ele foi muito amigável e legal, podemos ver que ele está disposto a nos ajudar e nos deixou confortáveis ​​até o final da nossa viagem! Obrigada Maffie! (desculpe, não tenho certeza sobre a grafia) E a recepcionista foi muito atenciosa quando fizemos o check-in - Sweta, ela estava disposta a preparar um quarto para nós, mesmo que chegássemos um pouco mais cedo do que o horário de check-in, obrigada!"

"The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food. The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating. The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.  When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available."

"Very close to the airport, very convenient, there is a detailed shuttle bus schedule according to the flight departure time ~ the service is very good, and the staff are very friendly. The band on Saturday was especially great! The food is also delicious. Nice hotel."

"One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this."