Hotéis 5 Stars em Emirate of Dubai, United Arab Emirates

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

The staff are all polite,the hotel provide free shuttle and its 5-10mins away to city center. We had a 50%disc breakfast buffet but you need to inform the hotel reception before going to the restaurant to get the discount.,the room is clean and smells good but there is one room they let thier children out of thier room in the middle of the night and cry for almost an hour..all in all awesome hotel highly recommended👍👍😉

The Obelisk, Dubai Club upgrade is a must! The 360 degree views from floor 51 are unforgettable. I enjoyed many a cup of tea on Floor51 viewing amazing sunsets, the night sky and watching the coloured lights on the Burj Khalifa. During a very hot period due to a sudden change in the weather it was a treat to be able ‘pop’ to floor 51 and enjoy tea/coffee, afternoon tea and drinks in the evening whilst enjoying the stunning views. An excellent breakfast with a wide variety of items to meet all dietary needs. The room was lovely with stunning views. The swimming pool allowed a good swim and was particularly pretty in the evening. Fascinating watching the window cleaners! Not a job I would want. I am full of admiration. We did receive an upgrade as we waited 90 minutes to check in for club class. Staff need to be more relaxed. Just feel they are on edge. Your plate disappears nearly before you have finished eating. This in turn put me on edge. A more welcoming atmosphere needs to be adopted but still remaining standards. A special thank you goes to 'Satish' (do hope I have the correct name). He provided me with excellent service. i do say a very big 'thank you' to him. Satish you left me with some very interesting thoughts! To which I say thank you.

Very clean room and bathroom, good location, near downtown, hotel has shuttle to Dubai mall and beach 3 times in day Breakfast was good and complete but restaurant was very busy, The pool area is very beautiful and big and good bar, only the pool wasn't very clean The lobby of hotel are big and good design but the carpet needs to change or washing Staff are helpful

Thank you so much to all the staff in Double Tree you made my family holiday an amazing experience.Your service is spot on. I have travelled and stayed in hotels around the world but I never met staff who showed so much willingness to make customers enjoy their stay. Our apartment was spacious and kept clean all the time, for breakfast we were spoiled for choice and thanks to an amazing “certified waitographer who helped is with a family photo every morning, its a pity I cant remember her name but if she sees the attached photo she will remember us. The ever smiling Jenny at reception welcomed us and made us feel at home immediately. Thanks to all the team, in the dinning room your job is difficult but you all kept wonderful smiles. The concierge team you guys were brilliant thank you all.I hope to meet some of you on my next visit. From a very satisfied customer

Hotel has surprised me on a very positive way . Location is fine , only 15 min from downtown and you have a metro station near by . I would like to compliment and thank the staff as everyone has been very nice and welcoming . Special remark to the housekeepers who are always smiling and do a great job 👏. In general , Facilities are good and new , also there is a nice rooftop pool with great views to the city .

A very nice stay, wonderful reception and lovely attention from the wonderful receptionist Sahar❤️❤️ She took care of us and provided everything we needed She is truly a wonderful employee and very keen to please her guests. Thank you very much to Sahar Al Jamila❤️❤️❤️

It was one of the bests in Dubai. I've been in several hotels before. I'm telling you this is the one you can feel relaxed and everything is just right there. The waterpark and Dolphine Bay are close and there are some swimming pools. The aquarium is also in the hotel. I prefered having breakfast in the room and the room service was completely satisfactory. I enjoyed my stay. Highly Recommended👍👍👍

V Hotel Dubai - Pure Luxury, Unforgettable Experience! ⭐🌆 V Hotel Dubai left me in awe! The lavish accommodations, impeccable service, and stunning city views made my stay absolutely unforgettable. A truly remarkable experience! 🏨🌟🌆

I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

The staff are all polite,the hotel provide free shuttle and its 5-10mins away to city center. We had a 50%disc breakfast buffet but you need to inform the hotel reception before going to the restaurant to get the discount.,the room is clean and smells good but there is one room they let thier children out of thier room in the middle of the night and cry for almost an hour..all in all awesome hotel highly recommended👍👍😉

The Obelisk, Dubai Club upgrade is a must! The 360 degree views from floor 51 are unforgettable. I enjoyed many a cup of tea on Floor51 viewing amazing sunsets, the night sky and watching the coloured lights on the Burj Khalifa. During a very hot period due to a sudden change in the weather it was a treat to be able ‘pop’ to floor 51 and enjoy tea/coffee, afternoon tea and drinks in the evening whilst enjoying the stunning views. An excellent breakfast with a wide variety of items to meet all dietary needs. The room was lovely with stunning views. The swimming pool allowed a good swim and was particularly pretty in the evening. Fascinating watching the window cleaners! Not a job I would want. I am full of admiration. We did receive an upgrade as we waited 90 minutes to check in for club class. Staff need to be more relaxed. Just feel they are on edge. Your plate disappears nearly before you have finished eating. This in turn put me on edge. A more welcoming atmosphere needs to be adopted but still remaining standards. A special thank you goes to 'Satish' (do hope I have the correct name). He provided me with excellent service. i do say a very big 'thank you' to him. Satish you left me with some very interesting thoughts! To which I say thank you.

Very clean room and bathroom, good location, near downtown, hotel has shuttle to Dubai mall and beach 3 times in day Breakfast was good and complete but restaurant was very busy, The pool area is very beautiful and big and good bar, only the pool wasn't very clean The lobby of hotel are big and good design but the carpet needs to change or washing Staff are helpful

Thank you so much to all the staff in Double Tree you made my family holiday an amazing experience.Your service is spot on. I have travelled and stayed in hotels around the world but I never met staff who showed so much willingness to make customers enjoy their stay. Our apartment was spacious and kept clean all the time, for breakfast we were spoiled for choice and thanks to an amazing “certified waitographer who helped is with a family photo every morning, its a pity I cant remember her name but if she sees the attached photo she will remember us. The ever smiling Jenny at reception welcomed us and made us feel at home immediately. Thanks to all the team, in the dinning room your job is difficult but you all kept wonderful smiles. The concierge team you guys were brilliant thank you all.I hope to meet some of you on my next visit. From a very satisfied customer

Hotel has surprised me on a very positive way . Location is fine , only 15 min from downtown and you have a metro station near by . I would like to compliment and thank the staff as everyone has been very nice and welcoming . Special remark to the housekeepers who are always smiling and do a great job 👏. In general , Facilities are good and new , also there is a nice rooftop pool with great views to the city .

A very nice stay, wonderful reception and lovely attention from the wonderful receptionist Sahar❤️❤️ She took care of us and provided everything we needed She is truly a wonderful employee and very keen to please her guests. Thank you very much to Sahar Al Jamila❤️❤️❤️

It was one of the bests in Dubai. I've been in several hotels before. I'm telling you this is the one you can feel relaxed and everything is just right there. The waterpark and Dolphine Bay are close and there are some swimming pools. The aquarium is also in the hotel. I prefered having breakfast in the room and the room service was completely satisfactory. I enjoyed my stay. Highly Recommended👍👍👍

V Hotel Dubai - Pure Luxury, Unforgettable Experience! ⭐🌆 V Hotel Dubai left me in awe! The lavish accommodations, impeccable service, and stunning city views made my stay absolutely unforgettable. A truly remarkable experience! 🏨🌟🌆

I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.