Hotel próximo a Pudong International Airport Area,Shanghai1.3% dos visitantes escolhem essa área
AAnonymous User2025.12.07
I initially overlooked the peeling paint on the walls and the lack of disposable toothbrushes and toothpaste when I checked in. But then, at breakfast, I picked up a small steamed bun, and as I took a bite, I saw mold spots... that's just unacceptable! The chicken also tasted sour, which is something I absolutely cannot tolerate!
Hotel próximo a Lujiazui Area,Shanghai5% dos visitantes escolhem essa área
__WeChat477372****2025.12.15
The location is fantastic, right in Lujiazui, making it super convenient to visit attractions like the Oriental Pearl Tower. The room was spacious and clean, and the bed was incredibly soft, so I slept really well. The staff were super enthusiastic and always willing to help. Plus, the hotel facilities are complete, the restaurant food is delicious, and the gym equipment is new. The price is also affordable, offering excellent value for money.
Hotel próximo a Pudong International Airport Area,Shanghai1.3% dos visitantes escolhem essa área
MM237559****2025.12.15
The location is great; you can find the hotel directly by taking the elevator from the city train line, which is super convenient for catching early morning flights. The room was thoughtfully equipped with earplugs, and both the environment and hygiene were good. Guests staying at the hotel also get a discount on the buffet dinner, and the food was decent. The only thing is, I'm not sure why my room didn't have Wi-Fi connectivity. I could see Wi-Fi signals from many neighboring rooms, but just not from mine. 😂
Hotel próximo a Pudong International Airport Area,Shanghai1.3% dos visitantes escolhem essa área
MM56547****2025.12.12
The front desk was great; they offered a free room upgrade and complimentary breakfast. The hotel's airport shuttle service was also very convenient. The room itself was nice, clean, and hygienic. Breakfast started early, which was perfect for my morning flight, and the shuttle departed for the airport right on time, making travel super easy. I'll definitely book here again next time.
Hotel próximo a Lujiazui Area,Shanghai5% dos visitantes escolhem essa área
Jjjjj2025.12.12
The Grand Kempinski Hotel Shanghai, a five-star luxury hotel under the European Kempinski Hotels group, is ideally situated in the heart of Shanghai's Pudong Lujiazui financial district, close to the Oriental Pearl TV Tower and Shanghai Ocean Aquarium. The hotel boasts excellent service from its front desk, rooms, and restaurants. The guest rooms are well-equipped, thoughtfully laid out, clean, and tidy. The breakfast offers a wide variety of options, and the hotel also features a selection of Chinese and Western restaurants. The river-view rooms offer a fantastic perspective of the cruise terminal on the North Bund. With numerous dining options in the vicinity and convenient transportation, it's an ideal hotel for both leisure and business travelers.
Hotel próximo a Pudong New International Expo Center/World Expo Area,Shanghai2.2% dos visitantes escolhem essa área
FFeixiangdemayi13182025.11.04
Facilities: The Executive Room in the West Wing has a smart toilet 🚽.
Cleanliness: Clean and tidy.
Environment: Divided into West and East Wings, accessible via an indoor corridor. Outside, there's a small garden, which is quite nice.
Service: Excellent service. We received a large cookie 🍪 and drink vouchers upon check-in. The Executive Lounge's afternoon tea and evening happy hour light meals were both great 👌.
Hotel próximo a Pudong International Airport Area,Shanghai1.3% dos visitantes escolhem essa área
DDoufusange2025.12.04
The hotel is a bit far from Pudong Airport. The shuttle to the airport runs hourly by bus, and it takes about ten minutes to get there. The hotel's hygiene and facilities are pretty good. I was given a room on the first floor, very close to the lobby, so I could just open the door in the morning and head straight to the airport shuttle bus.
Hotel próximo a Lujiazui Area,Shanghai5% dos visitantes escolhem essa área
MM48461****2025.12.15
The room was comfortable; although the facilities were a bit old, it didn't detract from the overall experience. The lobby had a strong Christmas vibe. My return flight was late, and the check-in staff kindly helped me arrange a late check-out, which I really appreciated. The location is excellent; the Pudong Art Museum had a new exhibition, and it was within walking distance, saving me the hassle of traffic. Public transport was also very convenient, and there were plenty of options for dining out or ordering delivery. I'll definitely stay here again on my next trip to Shanghai. A special thanks also goes to Lynn, Vivian, Minnie, and Lily from the guest relations team for their great help during my stay.
Hotel próximo a Train Station Area,Shanghai5.7% dos visitantes escolhem essa área
GGuest User2025.11.29
Location is pretty good if you want to be near 上海站, but I’d say there’s not too much in the immediate vicinity (within 1km). However, still amazing value for money, beautiful clean hotel rooms, and friendly staff! (btw photo is of the Bund, not the hotel)
This trip's accommodation experience was absolutely top-notch. This five-star hotel, with its exceptional facilities and heartfelt service, truly brings the concept of 'home away from home' to life.
The moment we stepped into the lobby, we were struck by its elegant ambiance. The soft lighting, perfectly balanced scent, and artfully arranged greenery instantly melted away our travel fatigue. The front desk staff were professional and welcoming, completing our check-in efficiently in just three minutes. They proactively informed us about our room's orientation and local travel tips. They even remembered our casual mention of wanting a 'quiet corner for afternoon tea' and kindly directed us to the hotel's sky garden. The attention to detail was impeccable.
Very Good
2949 avaliações
9.3/10
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9.5/10
Outstanding
DDanlimcwa fantastic stay experience with this hotel and a good shout out to Lucas Front Desk for his particularly attentive and helpful from check-in and throughout stays... clean room every day and smile faces from all staffs... thank you Mercure and Lucas for a very pleasant and memorable stay!! Please keep up the good work!!
Thank you!
MM40853****The staff were very friendly and the hotel's location is excellent. After a late night at Disneyland, I was too tired to walk to the shuttle pick-up, but then I discovered that bus route 50, which stops right outside the subway station, goes directly to the hotel entrance. From my 18th-floor room, I could even see Cinderella Castle! The restaurant was quite thoughtful; the roasted pumpkin and stir-fried lotus root with snap peas were delicious! Highly recommended!
GGuest UserI had a lovely experience in this establishement! The staff were very very friendly and super helpful and went out of their way to assist us throughout our stay - despite not knowing English! We discussed w a translating app throughout our stay. The food was delicious (in the morning) and they were kind enough to let us takeaway some food on the day of our Disney trip. Great pick up and drop off service also to and from Disney. The room is tidy and spacious for 5 adults and they cleaned daily for us as we were staying for a longer trip. I recommend this hotel for families!
TThisIsGabNear to ShangHai station.
Convenient when you wanted to travel to somewhere else.
The room I get quite far from the lift and there's up and down you have to carry the luggage, it's quite tough.
Cleanliness is considered good, but sometimes can feel the smell of cigarettes.
There's coffee machine at the lobby and it's good.
__WeChat477372****The location is fantastic, right in Lujiazui, making it super convenient to visit attractions like the Oriental Pearl Tower. The room was spacious and clean, and the bed was incredibly soft, so I slept really well. The staff were super enthusiastic and always willing to help. Plus, the hotel facilities are complete, the restaurant food is delicious, and the gym equipment is new. The price is also affordable, offering excellent value for money.
AAnonymous UserThe hotel created a wonderful Christmas atmosphere. The air was filled with the sweet scent of cinnamon and mulled wine, and there was a beautiful Christmas tree. Jennie, Fay, and Crystal at the front desk handled my check-in, and the room experience was excellent. The ladies were very enthusiastic, and the room was well-equipped. I would definitely stay here again.
开开水ksbooked a room at the Banyan tree for my parents who were visiting to celebrate their wedding anniversary and upon check in we were greeted by the most lovely staff who quickly helped my parents check in and upgraded us for free to a nicer room. It also had prepared Rose petals within the room and some desserts to celebrate their wedding anniversary which was very appreciated. The room was unbelievable and the view alone made the whole experience worth it. My parents absolutely loved their stay and couldn’t stop raving about the service of all the workers as well. we had some items that my family were unsure if we could bring onto flight, and the hotel staff even went out of their way to call the airline to confirm for us. hotel amenities also great, huge gym and pool with multiple spas, and gym having a reformer pilates machine too. we’ve been to many hotels within shanghai now and this is by far the best , with strong service, a modern room and incredible view. all the photos of the view in the review were taken from within the room, better than going out to the bund!
GGuest UserThe room is very clean and tidy, with a light tea scent that I like very much. The free midnight snack service is also very good. There is a cafe and the riverside opposite, which makes it very comfortable to walk around at night.
GGuest UserThe house is being renovated, so for the weekend, I decided to stay overnight as a local resident of Shanghai. During the two years of the pandemic, I also took my child to many iconic local hotels to experience them. After considering factors such as comfort, location, cost-effectiveness, dining, service, opening hours, and overall quality, I would highly recommend this hotel to friends planning a trip to Shanghai. The staff are very attentive and responsive to any needs. The location is excellent, situated in North Bund, Hongkou District, which is not too noisy and offers easy access to various amenities. For those visiting Shanghai, there is a stand-up comedy show nearby that is definitely worth checking out. The dining options are plentiful, and you can easily reach Siji Minfu within walking distance. The North Bund City Terrace and the Waibaidu Bridge are also within walking distance. Last night, I took a stroll around the area and stood at the North Bund City Terrace. Seeing Shanghai and Pudong's Oriental Pearl Tower from this vantage point was truly breathtaking.
JJuju1978Location is great, they provide laundry soaps/laundry machine which is great. Breakfast is so so. We had a room overlooking a side alley and we changed the room. The passage to the new room was wet and dripping, there was mold. It was actually disgusting to see that. Our stay was ok, i do not want to bash them, but surely it is not good health wise for your clients to sleep in a moldy place.
The staff are ok.
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