Hotéis com bar em East Java, Indonesia

Absolutely loved it! It was so much better than I expected. There are several pools, the environment is fantastic and peaceful. The best part was the incredibly large and comfortable bed, perfect for a vacation. The scenery is delightful and truly beautiful!

Exceeded my expectations! The location is super convenient, close to both business areas and attractions. The room was spacious and comfortable, and the bedding was as soft as ever, making it incredibly easy to sleep. The service was thoughtful; I felt warmth and smiles from check-in to check-out. Breakfast was abundant, offering both international cuisine and authentic Indonesian flavors. The pool had an expansive view, perfect for gazing at the city skyline. Suitable for both business and leisure.

Pro - excellent service from the staff! - We have a baby (＜ 1 yr old), they provided us with baby cot, baby bath tub and water scoop (gayung) - View of the animals from the room is breathtaking - Can throw carrots (3 pieces were provided by the hotel) from the room to the animals - Breakfast is yummy. They have a selection of local and international buffet spread - Can take photo with giraffes if you missed the breakfast with giraffe slot - Can feed the fishes at the lobby for free - Souvenir shopping at the hotel for convenience - there was a bird (cockatoo?) available for photo taking for free too Cons - stinks of animal poops at the lobby - Giraffe, rhino and meerkat feeding are extra charge - Only rain shower head (ie, not moveable)

I had request for non smoking room and away from elevator but I got room in front of elevator and smoking room, buat it's still ok, hopefully next time the hotel can concern to special request

We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I. From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable! The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special. Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious. One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here. We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory. The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there. Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again. And once again, special thanks to Wike you are a star ⭐

Stayed at El for two nights, the staff were amazing upon check in. We were shown to our room quickly which was clean and looked amazing. The balcony is a nice touch too. The pool is clean and towels are provided. The temperature isn’t too cold either which is nice. Two free waters are provided a day and the hotel kitchen is great too, with affordable eats and fantastic staff. Can’t recommend this hotel enough for your trip and easy to reach Ijen from here.

The location is a bit out of the way, and access is still limited as it's a new property and hadn't had its grand opening yet when I visited. However, the service was absolutely outstanding; the staff were very open to directly asking guests for feedback and suggestions. There will be more facilities in the future as it's still under development. But the view from the hotel room was stunning, both at night and in the morning. The restaurant's food was delicious too.

Before I begin the review, let me say that the front desk staff of the hotel have been extremely understanding and accomodating. They ensured most of my complaints were addressed. So this review isn't a reflection on them. They graciously changed my room three times due to the following issues I faced. But having said that, the hotel itself is a disaster. The walls were essentially thin cardboard and you could hear everything from the adjacent rooms - from people coughing their lungs out, sneezing, talking to ********** - literally everything. In the bathroom you hear some continuously banging noise coming from somewhere as if there is construction going on - maybe it's from the plumbing. You surely need ear plugs if you decide to get a good night's rest. There were mosquitos in the room I was given on the first night. There was also no hot water in the bathroom at night. It was at best luke-warm. The safe was not working and the sheets and pillow covers were stained. The couch was stained. The worst part about the first room was a serious hygeine issue. The commodes have a retractable bidet. It was covered in faeces. It was too disgusting to take a picture of but I showed it to the manager. After I complained they changed the room but I couldn't sleep properly because of loud neighbours in the adjacent room. You can also see from the pictures that the rooms aren't maintained well. There's water seepage and damaged furniture. I had to request a change of room again but even this room had loud neighbours and a poorly cleaned bathroom with hair everywhere. I just cleaned it myself and adjusted as this was my last night of the stay. I ended up staying in 3 different rooms during my 3 night stay. This hotel needs to be shut down and renovated. They first need to build proper walls in between rooms. Their housekeeping staff also needs proper training.

This is actually a VERY COOL hotel. As someone who LOVE vintage things, I really appriciate this place. From their historical front building, their vintage styled room, all took me back to the 90s to early 2000. The NOSTALGIA 🥺. When I was little, my grandpa and grandma used to take me travel and stayed at hotels. So hotels like these have a special place in my heart. Unfortunately, it looked like they really cut down the budget. Although they gave a very cheap price for their room (not more than IDR 250K including breakfast), on WEEKENDS?? But the towels were not white anymore and felt thin (not like other hotel towels), the sheets had tough spots, and no shower cap. But I loveddd the lemongrass soap and shampoo, and they were in dispensers so less plastic waste. The breakfast was really sad. It was nice when I stayed here around a couple of years ago. But this time it was worse. Not too many options and looked empty. Really felt like they didn't put much effort. Well, what do you expect for that price? And I understand they might be in a very tight budget. I noticed they added a ”Mini Zoo” signage. A staff warned me that there were not many animals yet. But I decided to go see it. Turned out it was located in the side of the parking road (but outdoor), there were fishes and a big avian animal (like chicken but different, I don't know what it was). And some parakeets in two separate cages, they were all dead 😭😭 I told a staff and they quickly removed the dead birds. Good idea but poor execution. But anyways, location was top. Just a few meters across the street, there was a bus stop and you can hop on the Suroboyo Bus to go anywhere. And the hotel itself was in a main street of a hot destination (Old Town Surabaya), with historical buildings complex, also with the chinatown nearby. I really hope they can survive this economy storm. I really love this hotel 🥺.

One of the best hotels in Batu Malang for family holidays with kids. However, if you prefer a quiet atmosphere, it might not be suitable, especially during peak season, as it gets very crowded. Breakfast is good, kid's activities aren't too many, the swimming pool is decent, and there are indoor and outdoor playgrounds that aren't too big.