Hotéis com bar em North Yorkshire, United Kingdom

"1. Check-out Time Is Too Early In my experience, most hotels—whether five-star establishments or smaller boutique hotels—allow guests to check out around 12:00 noon. However, for such a large hotel with a rich historical background, the check-out time of 10:00 a.m. feels unreasonably early. It is particularly inconvenient for guests who wish to have breakfast, as the kitchen closes at 9:00 a.m., making the entire morning feel rushed. This aspect was disappointing and should be seriously reconsidered. 2. Luggage Storage After Check-out As a frequent traveler who has stayed in many hotels across different countries, I have never encountered a situation where luggage storage after check-out was not available. Typically, guests are allowed to leave their bags temporarily while exploring the city and return later to collect them. Unfortunately, this was not possible at this hotel. I found this quite surprising, especially considering the size of the property. As a result, I had to carry a large suitcase while visiting the beach and dining outside, which significantly affected my experience. This policy made me feel that guests are not sufficiently accommodated after check-out, and it was quite disappointing. 3. Room Facilities I understand and respect that this hotel is nearly 200 years old, and I have no issue with its age or character. Overall, the room facilities were acceptable; however, the water taps could benefit greatly from modernization. The current rotary-style taps are difficult to operate, requiring considerable force to turn on and off. This could be especially challenging for elderly guests. Additionally, when I entered my room, I noticed that water was already running slightly due to the tap not being fully closed. If the hotel were to gradually replace these taps with more user-friendly designs, it would not only improve guest comfort but also help conserve water in the long run. I believe this would be a worthwhile investment."

"酒店很大很漂亮，像那種傳統的莊園，職員也非常友好，還給我們提早兩個小時check in. 令人有一種賓至如歸的感覺。酒店的早餐也很豐富美味。"

"The hotel is very large, so I understand it can be challenging for the cleaning staff to maintain cleanliness everywhere. However, I noticed that the pictures online look a bit nicer (spotless) compared to the actual condition. Room 244 had an extra heater, which I really appreciated — it was the best part of the stay, as the room stayed warm and comfortable during the night. That said, there was some dust on the bedside table, and the toilet was not very clean. This was actually the first time I needed to clean the toilet seat myself in a hotel. I also noticed that some rooms seem much nicer and better maintained than others. The staff service was okay, and I found the breakfast very convenient — it saved me time before going out to visit places."

"The price is fair, the location is near the rail station. The Main Street is next to the hotel. There is no rubbish in my room it is so clean. Staff service is excellent and hot."

"The staff were so very nice, nothing was too much trouble, we arrived with two small dogs and they were treated like royalty, Kim and Maria behind reception and also Maria who served us in the buffet were so nice and even though Maria was off duty (from the buffet in the morning)that evening she helped Kim out when I had a problem with the tv, and they sorted a new one out straight away.   We fully intend to use the hotel again next time we are traveling that way. The hotel have exceptional great staff"

"位置方便。 因為是獨自入住，所以給了10號房間比較小，而且窗外就是餐廳的戶外座位，所以不能拉開窗簾，窗外好像有排風設備所以在晚上十點前會有一些恆定的聲音。 用品齊全，還可以熨燙衣服。 因為是老建築，所以沒有電梯，行李比較重的話需要小心。"

"Really nice place , brilliant value, clean rooms with nice bathroom products all the staff really pleasant helga on reception was lovely and the spa was a bonus with free towels and padlocks at the spa reception paid a lot more for a lot less great parking for £6 def use them again rooms are really well appointed , safe, iron hairdryer good amount of teas coffees and milk only minus is it could use a fridge"

"Lovely helpful staff on reception. Comfortable room. I would stay again."

"A limpeza e a tempestade me impressionaram Mais.O serviço de recepção é brilhante e o pessoal sempre está com rostos sorridentes. Eu sugiro AOS MEUS amigos e família que fiquem no Holiday Inn York Quando eles visitam York."

"On the surface, this cozy place is probably a good bet for a stay in York. It's just enough outside of the city center to avoid all the tourists, but close enough to walk right in. The reservation process was great and the price is good. It's supposed to be a 4 star hotel and, in many senses, it lives up to that status. The staff is excellent. The food and coffee is very good and everyone is very attentive. The rooms are immaculate (heated bathroom floors are amazing!) and the amenities are great. That all said, there are some issues . Often the staff cleans the front area in the middle of the afternoon, which is a rather inconvenient time to clean as it is disruptive to the guests. Though the summer would be different, it was in the low 40's when we were there and heating in the lobby doesn't seem to be a priority for the hotel. We had to have someone set up a space heater for us in the tea room so we could stay warm, which was a bad look (tacky) for them. The biggest issue, however, we that they held a wedding event on the second say we were there. While it's completely understandable for hotels to host events, this particular location is ill suited to do so given the noise level of the event and the small quarters of the hotel. They had a live band, which sent the music to most of the rooms, making sleeping nearly impossible. Though they did move our room, we still heard the band, who played until almost midnight. Having a bunch of wedding guests being loud all lover the hotel also didn't help. The staff agreed with my assessment, which was to either not have events at all or, if they do, block out the rooms from being rented since it is impossible to merge the hotel with an event space. it's just too small. Ultimately, they need to make a decision about who they are as a brand, event space or 4 star hotel. I'd pitch they choose hotel because that is what it really is."