HHenghengdaiwangBefore check-in, I didn't hear from the butler, so I proactively contacted them and added them to my contacts. I communicated my needs: 1. Baby supplies. 2. A simple arrangement for my birthday. 3. A clean and quiet room.
Upon arrival, there were many people checking in. We were given a corner room on the 17th floor. The butler mentioned it had the best side-sea view. However, there was no special decoration in the room.
An hour later, staff came to install a bed rail, deliver baby supplies, a balloon, a greeting card, and two eye patches. The staff delivering these items said fruit and cake would be delivered later or arranged by contacting the butler, but they never arrived.
I asked if, given it was my birthday and I had a child with me (a double bonus!), they could arrange a small lion toy. They refused and told me to buy one on the first floor.
After dinner, we returned to our room. The room next door was being decorated for a wedding. I knew the morning's wedding procession would definitely disturb our sleep! So much for a 'quiet room'! I called the front desk. After confirming, they moved us to a room on the 23rd floor in the same location, which meant another round of packing and unpacking.
Once settled, the air conditioning hummed loudly like a blower. I had to call again. They said someone would come, but we waited for half an hour. A maintenance worker arrived with a ladder, fiddled with it for ten minutes, and fixed it.
Moving rooms meant reinstalling the bed rail. More waiting. After waiting for housekeeping to install the bed rail, I reported a smoky smell, and they brought an air purifier.
By the time we started getting ready for bed, more than an hour had passed since we first re-entered the room. I hurriedly took care of my child and gave feedback to the butler. She apologized and applied for a small gift for the baby. I thought to myself: What about my ruined birthday mood? I'm important too!
The next morning, my child wanted to watch cartoons, but the TV's screen mirroring function had issues. It would play for a bit then pop up with a 'playback paused' message. After several repetitions, my child started crying again...
The breakfast selection was good, and the taste was acceptable. They cleared the buffet at 10:30 AM, and we arrived at 10:00 AM, so I understand they wouldn't replenish items. However, someone should at least tidy up; it looked like leftover scraps.
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