Hotéis Villas em Gramado

The overall environment is great! The air is particularly fresh and close to the attractions of the town!

This hotel has a lot to offer but the service and the food and beverage area is sub par. Marián at the front desk is the nicest person I met, very helpful and understanding. People at the restaurant and the pool are also very nice. The facilities and the heated pool is very nice. I think it’s the highlight of the hotel. The rooms are standard, clean and small. Not much amenities that one would expect, not even a cup in the bathroom to brush your teeth. Or tissues. Front desk is extremely stiff and unhelpful. I went early to pay my check out bill and was told I had to pay in exact cash. What hotel doesn’t have change for its guests? Marián who checked me in happened to be there and explained to his colleague that I wasn’t Brazilian therefore didn’t pay in credit card. So he reluctantly went and got Change for me. What I don’t understand is why he didn’t do so in the first place. The hotel is a 15 mins drive from the city center. I would stay elsewhere if it were up to me.

Hotel super aconchegante,atendimento impecável , querendo ressaltar o funcionário LINCOLN, super cordial; educado , cortês, disposto a ajudar o cliente. Funcionário exemplar! Toda rede prodigy de gramado está de parabéns! Pensaram também no aniversário de minha namorada, na qual deixaram uma mini torta e uma carta de felicitações. Estamos gratos a toda equipe do hot que nos atendeu.

Um dos hotéis mais antigos de Gramada, mas isso não prejudica nada, pois está em excelente estado de conservação. Muitas áreas são reformadas, lindas e novinhas. Decoração impecável. Limpeza nota dez. Café da manhã bem variado, em ambiente amplo. Quartos espaçosos e camas confortáveis. Atendimento excelente, padronizado. Todos os atendentes simpáticos, solícitos, educados. Parecem treinados em deixar os hóspedes acolhidos para que se sintam em casa. Fizeram um bolo especial para o nosso filho que estava de aniversário, para o café da manhã. No centro de Gramado conhecemos vários hotéis, mas com certeza este foi o melhor, o mais completo e com todas as áreas maravilhosas.

We stayed 7 days. Good things : Breakfast, Clean Room, no issues with lines or waiting for anything, Good location (not in the middle of the city, but at the same time near - 5 mins by car) Things to improve : Parking lot system is too expensive (R$ 33 reais per day), Main bed of my room 328A caused me a bit of back pain across the dates, Swimming Poll water smell a bit, Did not like at all the ”Sales People” standing in front of the Elevator/Breakfast place door just waiting for us to start talking about having 30mins of our time to sells us the group staying per year in return of a ticket for one of the group's attractions (Snowland, etc).

I went to Gramado with my family and we stayed at Sky and how nice it was there. The experience was great, the breakfast was delicious with many varieties, the staff was always very friendly and helpful, the room was very comfortable and relatively large for four people. The hotel is on a very famous avenue in Gramado, so everything is close by.

Wow! Beyond expectation! Hotel Valle D'Incanto is a charming place with two aspects of charm - elegant and warm. The decor is carefully thought out, with a modern yet romantic feel. There are various areas for guests to choose from, including cozy fireplaces and outdoor spaces surrounded by flowers and lavender. In addition to providing excellent gastronomic experiences and fitness options such as a gym, exclusive indoor pool with a waterfall and special water treatment, dry sauna, and vintage bicycles, the hotel also has a spa. While enjoying these amenities, guests can also savor exceptional gourmet cuisine with a menu of refined dishes to suit even the most discerning tastes. Breakfast and afternoon tea come with live music and a selection of sweet and savory delights. The wood stove serves up freshly brewed coffee and homemade bread, as well as more sophisticated pies and snacks. The accommodations are clean, new, and furnished to the highest standards. The hotel offers unique experiences such as Sunday Neapolitan pizza nights, Friday wine tastings, honey from stingless bee hives, and a gaucho master teaching about chimarrão culture. However, the most noteworthy aspect of the hotel is the staff - professional and polite, yet welcoming and personalized. From the managers to the housekeeping staff, the service is impeccable. It was an unforgettable experience that exceeded all expectations. We would come back 100 times. Thank you to Susana, Matheus, Jonathan, Rodrigo, the chef, and all the others for your incredible hospitality!

Hotel with a great location, just one block from the main avenue, staff of the hotel always ready to help, amazing view of the canyon. The breakfast has a great diversity, excellent options for dinner in the hotel. If you are traveling with your family do not think twice to book this hotel!!

Great hotel!! The only negative point is access to the pool. Very bad. Or vc crosses all the parking inside the hotel or vc crosses out to reach the reception to pick up the lift to the pool. In other words, in cold and frozen days you have to pass out of clothes in front of any hotel reception.