Hotéis com spa em Louisiana, United States

"Aproveitei a minha estadia.Boa, limpa.Testemunha um convidado que se apertou com dois funcionários com cerveja Na mão.O convidado finalmente caiu no elevador. Eu informei OS membros do pessoal presentes. O pessoal de ID informou-me que ele ligou para alguém, MAS não deixou o emprego.Um terceiro membro do pessoal chegou quando entramos no elevador. Compreendo que o ID de verificação do membro não possa deixar o cargo, MAS o outro homem perto de elevador poderia ter feito algum esforço para ajudar."

"Everyone was nice and the beds were so soft and so was the pillows and the rooms are so clean"

"Fabuloso Como sempre!Nós sempre gostamos Da nossa estadia.Zoey Duplichain é UMA excelente concierge e Muito atenta AOS detalhes.Nossa Ordem especial de chocolate é fantástica.A água é perfeita e o alimento é delicioso. Nós gostamos absolutamente dele e vamos voltar para a semana! Não podemos dizer o suficiente! Adoramos as contas na praia e Austin é um grande servidor. A praia é grande para andar à noite e a atmosfera é grande. Muitos trabalhos para fazer e muitos para ver para todos. Amamos o nugget dourado. O jack preto é maravilhoso e eles mantêm as bebidas chegando.Vamos celebrar o 21o aniversário DOS meus gémeos Na segunda-feira. Não posso esperar que seja absolutamente perfeito. Nós ordenamos um bolo de queijo de Vic e Anthony.Estou certo de que não será nada de estranho."

"We were there for business. It’s a good location, close to restaurants"

"The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free"

"Staff was courteous and efficient, hotel room was clean and as expected. Tv quality was poor, but really did not matter."

"Our room was very clean and spacious. The ****** was terrific and we had a lot of fun. We ate at the Riverview and also at the snack bar, both had delicious food! I will definitely be recommending these accommodations to friends and family!"

"Excellent price, chic location. Clean clean every day. But the hotel is very strange, the room has no refrigerator (no refrigerator at all), had to ask the recipe to pick up the medicines that require storage in the refrigerator. There is no safe, there are no closets (instead of a pair of hangers on the wall). There is no sink in the toilet, the sink is in the room with the bed. At the same time there is a lot of room in the toilet, quietly would be placed there."

"Hotel has large clean comfortable rooms but no refrigerator anymore. Valet parking and check in staff are excellent. Room service breakfast and angus burger excellent. Close to shopping."

"Nice and clean got to do laundry whenever! Nice staff and rooms!"