Hotéis com spa em Viti Levu Group, Fiji

"Where do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends"

"This is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years. Negatives - had aircon issues and slept without aircon, they moved us rooms to fix this - had a leak above our shower in both tooms - fridge was broken in both rooms - lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained. - lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either - aircon in rooms is very loud - internet access drops out constantly - we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads - food menus in the room are dirty and falling apart Positives - most of the staff is really friendly - adults only pool is calm and quiet - good assortment of activities and things to do in the hotel - staff is mostly helpful when you need things We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort."

"Excellent stay. Great customer service, housekeeping staffs are so friendly and infact all staffs are. But the only downfall is carpark. It should be maintained with lights and at least concreted as a proper carpark. Very easy to get robbed in dark and all sand and mud get into the hotel lobby as it sticks on the shoes. I believe the establishment can have a fair view on that. Overall 10/10. Definitely my go to place ..breakfast is lovely a few more selections can be overwhelming and yeah the chefs do need to learn to smile when asked for help . It doesn't cost to smile ."

"Very expensive and “clean” room, but empty The service is pretty good The advantage is that it is close to the airport"

"O hotel fica bem longe da cidade e leva uma hora para chegar lá. Custa cerca de 100-120 dólares fijianos para chamar um táxi. Se você pedir para o hotel chamar um para você, o preço será dobrado. Desta vez, o hotel cometeu um erro no tipo de quarto que me acomodou e não se desculpou, então a Ctrip teve que intervir para mediar. Shangri-La é uma marca muito grande, mas parece que a satisfação do cliente é um pouco baixa."

"One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this."

"Nice little place near the beach. It was picture perfect. Room was big and spacious with old style charm. Staff were friendly and the manager was helpful. Walking distance to a few good eateries. Dinner at this place was also good."

"The place is a building site at the moment with a lot of noise (such as drilling…!!)They also have the biggest gym you have ever seen?? with nobody in it. They also cramped some ugly looking “cricket pitch “ in the outdoor area” next to the pool. So when you sit for breakfast, you sit between a busy road and an ugly green fence. Such a shame as the staff is so lovely and if you get a good deal on the room… I would get it (but book for an upstairs room to avoid the noise)."

"Linda estadia neste hotel de estilo moderno e novo cercado por uma lagoa! Mas é triste que não haja praia para aproveitar lá. *Quarto - é pequeno, mas eles têm tudo o que precisamos e as comodidades são muito boas e eles nos trazem chá e café suficientes durante a nossa estadia. Eles mantêm um quarto bastante limpo, então foi muito confortável ficar aqui. Podemos ver que é novo e com bom design também! *Café da manhã - variedade de comida que você pode aproveitar totalmente! Eles até tinham uma bebida Mimosa e você nunca ficará entediado com a comida linda e saborosa que eles preparam! *Instalações - é muito grande, então para chegar à piscina infinita leva tempo para chegar lá a pé e não havia sacolas suficientes, então tivemos que caminhar todo o caminho até lá. E embora este hotel em si seja grande, a piscina infinita é bem pequena e cada assento é muito próximo um do outro, então eu senti que estava um pouco congestionado e não me senti tão relaxado estando lá. Mas os arredores são lindos, podemos ver montanhas e oceanos. A vista da lagoa azul do nosso quarto também era linda! *Coisas - desculpe comparar com outros hotéis, mas algumas das coisas não são tão amigáveis ​​quanto outras coisas que conhecemos em outros hotéis. Algumas são adoráveis, mas senti que estavam tão cansados ​​de nos ajudar. Mas o motorista que nos ajudou a nos dar um loft para o aeroporto, ele foi muito amigável e legal, podemos ver que ele está disposto a nos ajudar e nos deixou confortáveis ​​até o final da nossa viagem! Obrigada Maffie! (desculpe, não tenho certeza sobre a grafia) E a recepcionista foi muito atenciosa quando fizemos o check-in - Sweta, ela estava disposta a preparar um quarto para nós, mesmo que chegássemos um pouco mais cedo do que o horário de check-in, obrigada!"

"I recently stayed at Gecko's Resort and had a very relaxing and enjoyable experience. The resort has a peaceful atmosphere that’s perfect for unwinding. The rooms are spacious and well-kept, with a comfortable bed that made for restful nights. I especially appreciated the little touches like free DVDs available to borrow – a nice bonus for quiet evenings in. The location is great too – just a short distance from the beautiful Sigatoka Sand Dunes and the Pacific Ocean, so there’s no shortage of things to see and do nearby. One downside, however, is the Wi-Fi. Access requires a voucher, and if you're streaming videos (like on YouTube), the data only lasts around two hours. This was a bit inconvenient, especially in an age where connectivity is expected to be seamless. Overall, Gecko's Resort is a great option for a peaceful getaway with a few nice extras. Just be prepared to manage your internet usage or consider unplugging and enjoying the serene surroundings."