Очень довольны этим отелем. Расположение просто волшебное, близко и к старому городу, и в то же время первая линия пляжа. Номера большие, есть все необходимое. Кровать кингсайз по факту как будто 2 односпальные (не единым полотном). Напор воды супер, шикарный душ. Завтраки невероятные, я не знаю кто пишет негативные отзывы, это возмутительно. Огромный выбор еды, включая испанские специалитеты как хамон, тортилья, чуррос, пан кон томате. Подают игристое (очень вкусное!). В общем нам так понравилось, что продлевали еще на сутки. С бесплатной парковкой есть сложности, один раз повезло встали прямо у отеля, в другие разы находили местечко в 10 мин пешком (огромная парковка).
J’ai déjà réservé à nouveau dans cet hôtel, mais je souhaite commencer par ce qui a été le grand bémol de mon dernier séjour. Lors de la présentation du petit-déjeuner, le membre du personnel s’est adressé uniquement à mon compagnon, m’ignorant totalement. Peut-être par préjugé que “c’est l’homme qui paye”, mais dans un établissement aussi moderne et attentif aux détails, cette attitude machiste est surprenante et vraiment dommage.
Cela dit, mon expérience globale a été très positive. Beaucoup de petits détails témoignent d’une grande attention : poubelles pour le tri dans la chambre, support en bois pour le savon qui garde la salle de bain propre, chambre spacieuse bien équipée (télé adaptée, chaussons, brosses à dents incluses), décoration soignée avec de belles plantes artificielles qui ajoutent une touche de verdure sans contrainte. Mention spéciale à la piscine rooftop avec crème solaire gratuite de bonne marque, et aux rappels subtils du spa dans la chambre, qui donnent envie de découvrir leurs soins bien pensés.
Le rapport qualité-prix est excellent, surtout en haute saison. L’hôtel mérite largement son classement 4 étoiles supérieur, et sur certains points, il surpasse même de vieux 5 étoiles que j’ai connus à travers le monde.
Quelques petits détails restent à améliorer : serviettes parfois tachées de rouille, inclinaison de la douche laissant passer un peu d’eau, absence de coton-tiges, et certaines prises électriques mal couvertes. Rien de dramatique toutefois.
En conclusion, je recommande vivement cet hôtel et remercie toute l’équipe pour leur travail et leur sens du détail. Avec quelques ajustements dans le service, cet établissement a tout pour devenir une véritable référence. Bravo !
- friendly staff
- parking costs 19 € per night, but you can park in the streets for free
- breakfast was ok, nearly all plates and glasses were dirty and the price of 16 € is a bit expensive for that
- restaurant and rooftop bar was closed
O hotel é muito novo e os quartos são confortáveis. Não é muito central, mas você pode chegar ao centro em 10 minutos de ônibus. Tem a praia muito perto. Eu recomendo.
Localização agradável, com dois shoppings ao lado. O quarto é espaçoso e limpo. Café da manhã incluso e com tudo o que você precisa. A piscina externa é ótima. Infelizmente, você ouve um pouco de barulho da rua à noite. As janelas precisam melhorar a proteção contra ruídos.
As instalações do spa são satisfatórias, mas não muito limpas.
El personal es muy profesional y agradable. Todo ha sido un 10.
En único ”pero” que le pongo es que la bebida en el bufet te la cobran aparte y no está incluida.
Las instalaciones, todas las piscinas y el servicio son magníficos.
Esperava estar num bom hotel, confortável e agradável e encontrei tudo isso e mais coisas, entre essas mais coisas um restaurante com uma carta e uma cozinha muito boa e muito superior ao que esperava.
Maravillosa ubicación, trato excelente por parte del personal, lo mejor el buffet, muchísima calidad en el producto.
Ótimo
60 avaliações
9,2/10
Preço a partir de
MXN 1.518
por noite
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8.9/10
Very Good
GGuest UserWe had our bag stolen on the last night. The police were very unhelpful. We were left with no phones or money or bank cards. The hotel staff helped us contact relatives at home so we could have our flight details home sent to us. Also relatives paid the hotel directly and they arranged lunch, taxi to the airport and assistance with the police forms. Could not have been more grateful. Our 10 night stay had been wonderful up to this point, and the staff made sure that we were ok and did not worry. Would definitely recommend this hotel for location and cleanliness and staff attitude.
GGuest UserStayed end of August with my mum and my sister for a few nights. First impressions the hotel is impressive, one of the nicest looking in the area. Location is good, close enough to the beach and ***** without being on top of it.
The grounds and the pools are very nice - however pools are not heated! So even in Aug it was hard to get in!
The buffet restaurant is what you’d expect. Breakfast was good, especially the fresh bacon! Evening meals were a bit repetitive and food was lukewarm. Buffet staff were a mixed bunch. Some happy and friendly… others really don’t want to be there.
Bar staff at pool bar were always friendly. Be warned if you’re not on all inclusive the drinks at the bar are expensive. Around €24 for two vodka and cokes.
If you manage to get a cheap deal… give it a go!
AannWe had a lovely 4 night break at the hotel Neptuno.
The room was comfortable and clean with complimentary tea and coffee and it had a fridge with complimentary water, fanta lemon and coke.
The breakfast had a good selection of fresh fruit, meats, hot food, cakes etc. We enjoyed the omelettes and pancakes which were made to order.
We went to the spa one evening which was very relaxing after a busy day sightseeing.
Staff very friendly and helpful.
GGuest UserVery pleased with this hotel. Location is just magical, close to the old city, and at the same time the first line of the beach. Rooms are big, there is everything necessary. Bed kingsize in fact as if 2 single beds (not a single canvas). Water pressure super, chic shower. Breakfasts are incredible, I don't know who writes negative reviews, it's outrageous. A huge choice of food, including Spanish specialties like hamon, tortilla, churros, pan kon tomato. Feed sparkling (very delicious!). In general, we liked it so much that we were extended for a day. With free parking there are difficulties, once lucky stood right at the hotel, other times found a place in 10 min walking (a huge parking).
CCathDavGreat location for lots of bars and restaurants and good selection of food at breakfasts and dinner.
It was a shame they didn’t offer tea and coffee in the room and we had to ask for a kettle. We got the kettle but were offered no cups. We noticed that using the dis and indoor pool incurred extra costs as did having tea/coffee service in our room.
The room was a great size and fab balcony on 15th floor with secure access to lifts and rooms using cards. Extra charge for room safe too was unexpected. Not much in way of entertainment and we didn’t use the bar or cafeteria as there were more interesting places around the resort nearby.
CCall me ZhalaThe hotel was very clean, and the service was excellent. The staff were all very friendly and welcoming, which made the stay pleasant. The pools were also very clean and were maintained regularly, which was a big plus.
However, the hotel could benefit from offering more entertainment options. It tended to feel a bit dull, especially after dinner, with not much to do on-site.
On the bright side, the location is great — it’s close to beach bars, which makes the evenings more fun. On the opposite side of the hotel, there’s also a golf area and padel court, which is a nice option for daytime activities.
GGuest UserEnjoyed overnight stay. Got a good price and wasn’t sure what to expect. Butnabsoutkey needn’t have worried. We thought location was great- if getting the bus from airport there is a stop right opposite. Check in easy. Good sized twin room on third floor. We were in a corner room and Non noise from other rooms. Some noise from outside as next to a busy road. Room clean. Bathroom in good order and shower quite powerful. Didn’t have food so unable to comment on that. Happily stored our bags for the day after checkout. Staff polite and helpful. Would stay again if visiting Alicante
SSusy CollWe had a great weekend at this hotel and of course Benidorm. Although we already knew him, he never ceases to amaze us. The hotel is very good, although we would have liked to have stayed on a higher floor with a better view. Let's see if we make it next time because I want to come back. The breakfast buffet looked very rich and varied. In short, everything is as expected and more.
PPujidaoWARMjiadujiabieshuDecent hotel, good design, good location, quiet area. We live here for two nights, the only problem is just the internet, not high speed.
JJ.A.G. van KleefThis is a nice hotel, conveniently located near the beach. Street parking was a challenge on weekends, and while there's a garage, it's quite expensive for longer stays. The breakfast buffet was well-organized and offered a good variety.
A significant drawback was the difficulty in communicating in English; a basic grasp of Spanish is really necessary. We also had to request fresh bed linen after 7 days.
On the positive side, the staff were helpful and friendly. The double bed was comfortable, and we enjoyed a wonderfully hot shower. However, the room itself was very small, with the shower literally in the main area, and there was limited storage space. The swimming pool was excellent!
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