The environment is great, the snorkeling is great, the staff is very friendly, and the attitude is very good, but the professionalism is slightly lacking. There are two small episodes, one when watching dolphins and one when leaving the store.
Although watching dolphins disrupted our original plan, we finally did not miss it. But when leaving the store, because we left the island in time, we could not catch up with lunch. After going through the formalities, I asked a Chinese-speaking staff member. Our order included lunch for the day, but according to the departure time, we could not eat. She said that we could pack it up and take it away. As a result, more than half an hour passed, and there was no movement. It was already past 12 o'clock and it was about to depart. I had to ask another staff member again. As a result, she said that we were about to depart and it was too late to do it. She said that we should have said it earlier at 11 o'clock, but we said it at 11 o'clock... As a result, the staff at that time responded to us, but did not make any other feedback, did not notify the restaurant, and did not tell others. As a result, we were unable to dine and could not get a refund, but were given a small toy as compensation. To be honest, the two incidents were caused by the same staff member. I accepted it once, but not the second time. We brought a 9-year-old child with us. We had breakfast at 9:30 in the morning and was hungry until 5 pm. We didn't have time to eat until we arrived at Male Airport. The child was really starving, so please forgive me for making my complaint at this point.
