Hotel Tangram provides a unforgettable experience with its exotic location next to a ski/snowboard facility, to have supreme services and the thing.
I remember most except the skiing part is the onsen, the onsen provides a lovely arrange of tubs various sizes which consume of eg: cold bath tubs indoor warm tubs and an outdoor tub especially if you are lucky there might be snow raining in to the tub and you can witness a special surpirse.
overall I believe coming here is a good choice and can guaranteer you a good stay.
Não muito longe do Jigokudani Monkey Park para ver macacos tomando banho em fontes termais, você precisa passar por este hotel na estação Shindanaka e ligar para o hotel para buscá-lo. O hotel tem uma grande banheira e uma fonte termal ao ar livre. Também custa dinheiro.
Title: Excellent Food and Snow Views, but Disappointing Management and Transport
Rating: ⭐⭐ / 5
My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation.
🟢 Pros
• Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete.
• High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying.
🔴 Cons
• Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in.
• Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay.
• Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses.
Summary
If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.
Check-in and check-out times are really outrageous at this hotel. For what you are paying, I believe, is mainly the hot springs, easy ski rentals (extra fee) and depends if you choose their food or not, but the breakfast is very short time. The rooms look and are very cheap. Their pillows feel like worthy of $10 value. The bathroom area is not dimmable. The check-out time is at 10am unless you pay 2000yen per hour haha for longer time. Breakfast is only until 9:30am haha. I won’t say more but this was worth of a review.
This hotel is beyond my imagination. OMG ! The place was so amazing I chose Chalet with my family member 8 persons. They really in love with the place and all speak the same that we will definitely come back again ! The owner has a service to bring you to the supermarket at 4 pm everyday. That's awesome we can do cooking and enjoy precious meals with our family. There are not many houses here so it is the best option for anyone who looking for the cozy places and can also enjoy the wonderful snowy view. Thank you Ms. Hana to take care of us along the stay ! :)))
O hotel é maravilhoso para experimentar a hospitalidade japonesa.A nossa família de 4 (2 adultos 2 adolescentes) ficou EM um quarto de família japonês. Cada noite foram feitas camas de Futon e as manhãs foram embaladas pelo pessoal. O tamanho Da sala é confortável e TEM UMA Grande visão Das pistas de esqui. Eu incluí UMA foto Da visão Da nossa sala com a revisão. Nossa estadia inclui um delicioso pequeno-almoço buffet e japonês. O pessoal foi muito útil e acomodador, melhorando a nossa experiência de estadia.
Em termos de localização, é cerca de 15-20 mins andar para os campos de esqui, através da velha cidade. Boa andar e muito geriável. Nós certamente gostaremos de ficar novamente a próxima vez que chegarmos a visitar bela Nozawa Onsen.
Loved every moment of our stay here. Buffet food and the onsen was really nice bonus right after a skiing session . Room was small but we only went back to the room for sleep so no complaints. My only complaint is it’s hard get to Iiyama between 9-3 pm and after 5pm since shuttle bus stops so plan accordingly or get a rental ca
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9,3/10
Great
GGuest UserI feel like we got the best surprise as I was unsure what we were expecting.
The room space is cozy but just enough for a family.
The service is exceptional, the staff are friendly and helpful.
The buffet breakfast is really good and dinner was exceptional with many courses and changing everyday.
GGuest UserI would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one.
Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service.
I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally.
Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future.
Thank you for providing me with a memorable experience, and I wish you and your team continued success.
ええねこWhen I went while looking at the navigation system by car, I was a little confused and lost, but it was a very good hotel. It was nice that everyone who responded was cheerful and kind. Also, the meal was more delicious than I imagined and surprised. Thank you very much.
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