Hotéis com Parking em Texas, United States

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

Great hotel - friendly staff, plenty of bars and restaurants catering for all tastes and food types (including vegetarian), good conference facilities. Location not great being downtown but things to do in the vicinity. Rooms are a decent size and you get a TV in the bathroom mirror!

Value for money. Free 24 hour shuttle service was a great offer. Recommend this hotel for overnight stay very close to IAH.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

I love this place, excellent service I would love to go back soon

This is my new favorite hotel in Dallas. It’s hip without pretentious, the staff is very accommodating and friendly and the room is lovely I travel a lot and often think that hotel rooms are often designed by people who have never left home. This room was terrific. Large and lovely shower, good lighting everywhere, sufficient storage and hanging space and a very nice robe I loved the vanity with big lighted mirror and the design of the room with two separate chambers Is genius. Whether you close the rolling door to dress without disturbing your roommate or wish to receive room service without having the waiter see you in your jammies it really works I love love love it here and will be sad to leave. Didn’t even mention the complimentary rides in the rolls Royce to get me to work Can’t wait to return and I’m not even gone yet

The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs. Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience

I booked the room which included free breakfast. The lady staff said that I have no free breakfast. The man staff said that I have free breakfast. After I checked out the hotel do charged me for the breakfast. This is so terrible. I contact trip.com and trip.com confirmed that my booking is included breakfast.

The room was fine but the view overlooks only the lobby from the third floor. I did not get the “high floor” overlooking the road as promised and ended up walking up late as I use the sun as my wake up clock.

The hotel offers free snacks and drinks in the evening, it can be called dinner, the location of the hotel is next to the high speed, it will be a bit noisy at night, other than that, it is perfect.