Next to the son's school, the location is very convenient, walking to the school, the son will stay every time the holiday transition time, the room is large, the breakfast is rich, it is familiar, it will be safer.
William at the front desk was wonderful. It was our first time to the capital & he gave us an upgraded suite with the view of downtown. It was so great we stayed an extra night. I asked housekeeping for a couple of fresh towels & Maria showed up & did a quick clean up & replenished everything including the TP! Great Customer Service and the entire hotel was super clean!
This hotel is excellent. The front desk is always friendly. The rooms are clean. The beds are comfortable. It’s in a great location. I would suggest anybody staying in Fort Smith. Stay at this hotel. The only thing I would change is a refrigerator and Microwave in the rooms for longer stays.
Updates definitely need to be made to this hotel. I was in town for a conference and I expected more for what I had to pay. My room had no fridge, no microwave, and no phone cable plugs. The elevators were very slow and when I arrived, the middle of May, there was no water in the pool. They eventually filled it up the day before I left. The staff was very nice and helpful though.
This place was by far the best hotel I've stayed at in Fort Smith. I would recommend it to anybody for a night out or a family stay, they have hot breakfast which was biscuits and gravy sausage patties make your own waffles and eggs as well as a bunch of other things you could get that was complimentary. Also they have an indoor pool and work out area as well. And the service at the front desk was awesome by far the nicest people I've ever met at a hotel for sure.
Enjoyed the updated rooms. There was a place to hang your clothes but it was in the common area of the room and not in a closet. There wasn't much space for your hygiene inventory on the bathroom countertop. However, the room was GREAT with the latest updates. If you need to iron, go ahead and order one during your checkin.
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9.0/10
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R$ 426
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7.3/10
GGuest UserHotel is in a quiet location and close to a few restaurants. They charge $5 even after booking online.
LLIHONGThere is a refrigerator in the location, nothing else, no shampoo cups! I wonder if the cleaning staff has forgotten it or not at all? Ask tomorrow. The room is big enough, the sprinkler is small, and there is a parking lot.
MMacDouggalI stayed three nights. Breakfast is the attached Perkins Pancake House which normally isn’t that bad. The food voucher from the hotel though gives you two eggs, a list of sausages, ham and a potato variety. I eat carefully which is not the Arkansas way, so there was nothing in column two or three of any interest and the over-easy eggs were only a notch thicker than water. I never went back for my remaining breakfasts.
We booked 2 queen beds and were given 2 sets of towels. At 11 after the 1st night, I realized I might not get any housekeeping and asked for towels from a housekeeper I found who said she’d tell the appropriate person. That hadn’t happened by 1pm, so on my way out, I went to the front desk and asked for towels again (and toilet paper). I believe it was Porsha (not Porsche) at the front desk, who appeared to really care less. She offered me a roll of toilet paper on the spot but I wasn’t going back to my room, so again I suggested to have it and towels sent up. No one ever went into my room all day.
As I left the room after the second night there happened to be a housekeeper next to my door and I asked again if I could at least get towels. She said I was supposed to get towels every day and doesn’t know what happened the day before, but unfortunately, she did not have any towels to give me and would have to pass a message along. I walked through the lobby at about 11am and asked again at the front desk. Again, it was Porsha, and again I don’t feel she took me seriously. Another woman overheard this (it appears she was a shift manager) who was very apologetic and swore she would get me towels. Nothing by 4pm. ***. 4th request in 2 days. As I went out for dinner, I asked again, and again told it would be taken care of. I was apprehensive with the sting of previous promises not upheld, and another woman at the desk, rather saltily said she would take of it. Apparently she did! Too bad I never got trash emptied in 3 days, old towels not removed and the last few squares of tp weren’t replenished from the 1/3 rolls provided. Even the Kleenex was empty, using maybe 5.
Same pool towels and trash laying by the pools for 2 full days. There was a towel wadded by the outdoor pool gate, and it also didn’t move for 2 days.
The restaurant/bar was excellent.
MMacDouggalHotel is probably the best location in December as parking is not enforced that month. Other times, you’d need to take a shuttle to the hotel from remote parking lots. Location is smack in the middle of town.
Dinner at the hotel restaurant was great. The spa looks nice, but we didn’t partake. The hotel has a great vintage feel, as it’s truly original. We loved the hardwood trim, the caged desk clerk and ease of check-in. Definately a trip into history. The elevator was small and painfully slow, so even after a long wait, there was a good chance you couldn’t board due to other guests (and lots of dogs) filling it. No big deal as there’s no need to rush anywhere.
Ah, the room. Interesting hardwood bed which was fairly comfortable. Huge with incredibly tall ceilings. Unfortunately that’s about it for positives. Wall a/c and heat far away but very noisy. Bathroom was newer but horribly designed—I’m sure from the restraints of the vintage space. The toilet was oddly up on a small platform— too small for any function. Shower was also very small with a very long wait for hot water and no control for velocity—you know, a single lever with cold next to off and rotated to hot. Water pressure was weak and I’m glad I only needed one. I wasn’t a fan of the cheap renovation attempts that completely failed the style of the room— modern chrome hardware next to antique bronze. Too bad whoever allowed this was more concerned with cost more than authenticity.
The sink was in the bedroom without the slightest bit of privacy. The mirror over the sink was so high, my 5’3 wife had to use her phone on the shelf to see herself. Even my 6’4 self only got the top of my head; the middle of the mirror was 6’6” high. Very bad positioning.
All in all, a great hotel with some odd quirks but I’d stay again. It’s a beautiful building.
GGuest UserCould definitely use some upkeep, just seemed overall dingy. Wi-Fi didn’t work in our room along with the phone. The pool was nice. I guess for $175 I just had higher expectations, this is what I would have expected if I’d paid $75!!
PPatricia RoseburrowI got there and I had to wait at least 30 minutes before I was able to get my room something was going on with the computers owner he accommodated me instead of me paying the $56 that I have previously paid he end up charging me just $38 and that was good but when I got in there it was roaches crawling around food was off in the bathtub food within the refrigerator drug heads with steady knocking on my door maybe feel uncomfortable but for the price it was worth it you couldn't ask for anything more they had a big deep swimming pool no water was in it I wish the pool was working but if they had no lottery on their property their property would be much much better but because there's a lot of lottery and drugs going on then it makes it hard and it makes the people that stay there sometimes scared especially if you're new to the state of Arkansas but overall for the price between 30 and 50 bucks the sheets were clean the towels were clean
GGuest UserI had an absolutely wonderful experience at this hotel. From the moment I arrived, the staff made me feel welcome and went above and beyond to ensure my stay was comfortable. The room was spotless, spacious, and well-equipped with everything I needed. The bed was incredibly comfortable, and I appreciated the attention to detail in the décor and amenities.
The facilities were top-notch—quiet, relaxing, and perfect for unwinding after a long day. What truly stood out was the breakfast. It was phenomenal! There was a wide variety of fresh, high-quality options, from hot dishes to fresh fruits and pastries. They even make fresh custom omelets. Everything was delicious, and the presentation was excellent.
Overall, this hotel exceeded my expectations in every way. I highly recommend it to anyone looking for a memorable and hassle-free stay. I will definitely return!
GGuest UserFamily favorite! We've stayed here several times over the years given we have had two sons in Univ. of Arkansas, and this is more like a home away from home than a hotel. The staff are professional but personable and friendly. Coffee is brewing by 03:30 Am. Good breakfast with cereals, fruits, eggs (omelettes, scrambled), sausage and bacon, potatoes, biscuits and gravy, breads, blueberry rolls, etc. And a Happy Hour with free food (meatball subs, salads, etc) and drinks. The rooms are large and spotless, and we especially like the suites with living room, kitchen (fully stocked), and two bedrooms with 3 large beds. They even give us microwave popcorn and plenty of coffee for the coffee maker. Next time I'll take photos!
Dr. Bill
MMaryPool doesn't work, but staff was polite. And they are pet friendly. Not too many hotels are these days .
Overall, it's not the Ritz but it's better than a lot of the local competition. I would definitely stay again .
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